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Duval Ford
Jacksonville, FL
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,784 reviews
August 13, 2016
Stephen Selby!! I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. I have brought my car in many times before and it wasn't until my husband and I worked with Stephen Selby that we had total confidence in Duval Ford. We know with the Stephen there will be no problems and everything will be perfect. He is the best. More
by theskinners
Employees Worked With
Stephen Selby.
August 12, 2016
Duval Ford is great. I am very happy with Duval Ford and their great sales team. in particular Mrs. Susan Moore she was great. If you need a new or a great used vehicle, p I am very happy with Duval Ford and their great sales team. in particular Mrs. Susan Moore she was great. If you need a new or a great used vehicle, please go to Duval Ford you WILL BE HAPPY as I was and still am. THANK YOU DUVAL FORD AND THANK YOU SUSAN MOORE. More
by Happy truck guy
Employees Worked With
August 10, 2016
Treated like FAMILY!! 4th vehicle purchased from Duval Group. As always, easy fast process. Felt like buying a vehicle from a family member. Will definitely be back for f 4th vehicle purchased from Duval Group. As always, easy fast process. Felt like buying a vehicle from a family member. Will definitely be back for future purchases! More
by Omar Maneja
Employees Worked With
Jose Negron, Barry orelus
August 09, 2016
My experience was great! I had the honor of having Hunter Scantling and Will Law help me pick a car! The experience was amazing! They are so helpful and really know what they I had the honor of having Hunter Scantling and Will Law help me pick a car! The experience was amazing! They are so helpful and really know what they are doing. I would recommend them to anyone. Thank you so much!! More
by zoemorgan53
Employees Worked With
Will Law, Hunter Scantling
August 09, 2016
HUNTER SCANTLING ROCKS!! It is not a game for this young man. BOTH of my daughters needed cars ... desperately. Hunter closed TWO deals for us today!! They each drove away in It is not a game for this young man. BOTH of my daughters needed cars ... desperately. Hunter closed TWO deals for us today!! They each drove away in a 2016 Focus!! I bought my 2016 Fusion last October from Hunter; and his wonderful attitude and personality will bring me back to Duval Ford again and again!! XOXO Hunter - Kimberli Hartley More
by Kimberli
August 08, 2016
A perfect example for great salesmanship! I just bought a new F150 on 8/4/2016. Working with Gunny to purchase my new truck was a great experience. There was zero pressure to look at or cons I just bought a new F150 on 8/4/2016. Working with Gunny to purchase my new truck was a great experience. There was zero pressure to look at or consider any options that I didn't have in mind. He patiently worked with me to find out what I was looking for, giving me information and options along the way. Gunny was a great example of how people should be treated at the dealership. A++ would recommend to anyone looking to buy a new Ford, go see Gunny at Duval Ford. You won't be disappointed! More
by Ernest Craft
Employees Worked With
David Moore
August 05, 2016
Horrible Service I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford I really do not want to give Duval Ford Service one star. This review concerns the Service Department. I took my 2000 F 150 for service to Duval Ford on July 6, 2016. I asked to have three issues looked at: 1. Needed Air Conditioning system to be checked. 2. Needed all four disc brake serviced. 3. Needed my turns signals fixed. Service Rep calls me and says my battery probably needs to be replaced, took the bait and had that done also. Brought my truck in for service early AM on Thursday, July 6, 2016. Got an update that my truck would be ready by morning of Friday, July 7.2016. I said that would be fine and I would pick it up in the afternoon. The Bad I pick up my truck Friday afternoon and this is where my fun meter gets pegged to a 150%. 1st Issue- Air Conditioning My A/C was working fine when I brought it in. The air was cool but not cold. The compressor was working fine but I knew there was a leak. After picking my truck up and driving for about five minutes and nothing but hot air blows out and I could not hear the compressor running. Okay now I have to bring it back to Service Department to fix the A/C that was not broken to begin with. 2nd Issue- Brakes I have a coupon to get new brakes and rotors refinished for $179.98 per axle. So $359.96 for all four brakes to be fixed. As I am driving my truck in the same time as 1st Issue I step on the brakes for a stoplight and the brake pedal goes all the way to the floor and my truck is not stopping! My truck finally stopped when I got pretty close to the light. 3rd Issue - Battery As I am turning into Duval Ford My truck dies right on Cassat Avenue. Good thing the traffic was not bad. I was able to put my truck in Park and re-start the engine. The Ugly After getting the truck back to the Service Department, I pulled into the Service Bay and demanded to speak to the Service Manager. I just spent over $700.00 to get my truck fixed and have one issue fixed which was my turn signals. A/C Repair: I spent $170.00 for an A/C check that that actually broke my A/C when it was working at the time I brought my truck in for service. Brakes Repair: I could have gotten seriously hurt or killed because my brakes where not fixed correctly. It was apparent the mechanic that worked on my brakes did not properly test them after completing the task. I drove the truck the following week and my brakes were shuddering when stopping. I had to ask the Service Rep to get a mechanic to drive my truck and experience what was happening with the brakes. Now I have to bring my truck in for a third time to get my brakes fixed. I bring my truck in on Friday, July 22, 2016 to get my brakes fixed for good. Battery Replacement: When my truck dies in the middle of the intersection the first thing I think of is my battery died. Why because my old battery was working fine and the new one is not. This also happened within my five minute drive from above. I call the Service Rep on Saturday morning and tell him that I want my old battery back because I think there might be something wrong with this new battery. The Service Rep tells me they have already disposed of the battery and I cannot get it back. In Conclusion IF I was I treated this way at the Service Department would you want to ever buy a vehicle from Duval Ford? More
by buffy
Employees Worked With
Rudy Bravo
August 04, 2016
First Service My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. My service representative was kind and curtious. I'm impressed with Bryan as well. They were both helpful and expressed they're consideration for me. More
by Wasabi093
Employees Worked With
Reshard, Brian West
August 02, 2016
Sherrod made it happen I called Duval Ford and spoke with Sherrod. I told him my situation and advised to come in. I came to the dealership and we tried a few options that d I called Duval Ford and spoke with Sherrod. I told him my situation and advised to come in. I came to the dealership and we tried a few options that didn't work. Sherrod was persistent and the deal was made. I purchased a great vehicle and the staff was outstanding. The staff was very helpful. Please go to Duval Ford for your next vehicle purchase. THANKS SHERROD More
by sirlance
Employees Worked With
Sherrod Anderson
August 02, 2016
Extremely Satisfied Mr. Murdock was extremely helpful. He knew exactly what I was looking for in a car. We were able to narrow it down to the perfect match almost immedi Mr. Murdock was extremely helpful. He knew exactly what I was looking for in a car. We were able to narrow it down to the perfect match almost immediately. THANK YOU!! Mr. Law worked his magic and drafted up the best deal Ford Credit offered. This is an amazing team!! Keep up the good work!! More
by Kdavid23
Employees Worked With
Will Law, Mike Murdock
