Duval Ford

Great service David Leon my service advisor is on top of it, He welcomes you and immediately gets your service going. He had to leave early for and appt. but he m David Leon my service advisor is on top of it, He welcomes you and immediately gets your service going. He had to leave early for and appt. but he made sure that I knew who was going to be checking me out after mt service was completed. Always checks for any recalls and let's me know what is going on with my car. He does a great job! More

Once again impressed by this dealer Best car shopping experience period. Malcolm Daigle is very knowledgable and a pleasure to do buisness with. Will definitely back once it's time to up Best car shopping experience period. Malcolm Daigle is very knowledgable and a pleasure to do buisness with. Will definitely back once it's time to upgrade More

They made it easy Working with the folks here made a normally nerve-racking experience easy, seamless and pleasant. I did some shopping around prior to coming to Duval Working with the folks here made a normally nerve-racking experience easy, seamless and pleasant. I did some shopping around prior to coming to Duval Ford and this place is head and shoulders above the others. I think I experienced both ends of the spectrum, with this place being at the top. Rafael was attentive, responsive and worked with us to find the right vehicle at the right price. What really stood out was all of the attention to detail and the number of little things that these guys did to make the whole experience EASY. They did everything they said they were going to do. Rafael worked to get the documentation for the sale in order so it was quick and painless when we showed up to pick up the car and personally gassed it up for when we left. Eric also went above and beyond to make sure all of our transactions went smoothly. I really appreciate the quality of the staff and would recommend them to anyone in search of a vehicle. More

Good experience and responsive sales team. Overall experience was pleasurable. The sales person was polite, patient and helpful. He was not overbearing and "pushy" which is usually the norm in Overall experience was pleasurable. The sales person was polite, patient and helpful. He was not overbearing and "pushy" which is usually the norm in other dealerships. The finance department was timely and the overall wait time to complete the transaction was minimal. I have purchased a number of vehicles from this dealer and will continue to do so. Customer service matters!! More

Great! Always a great experience when I take my car in for service. I won't go anywhere else and I recommend Duval Ford to anyone I know who is looking to ha Always a great experience when I take my car in for service. I won't go anywhere else and I recommend Duval Ford to anyone I know who is looking to have work done on their vehicle. They are fast and very friendly. More

Thank You Rafael Delgado listened to what we were looking for and what things were important for us in the car. He took the time to review what was there in us Rafael Delgado listened to what we were looking for and what things were important for us in the car. He took the time to review what was there in used and new vehicles. Chris Hayes had all the paper work for the financing ready in a very reasonable time. More

Outstanding expiernece Bought my 2014 F 150 from Duval and had a great buying expiernece. Mark Lacovera took time to make my deal right for me and gave more for my trade tha Bought my 2014 F 150 from Duval and had a great buying expiernece. Mark Lacovera took time to make my deal right for me and gave more for my trade than any other dealer offered. they were 2k cheaper than anyone else for the like kind vehicle. Service department was just as great I had some minor issues and had gone to the dealer closer to my house and got treated poorly so I drove out to Duval and it was worth it. I'll make the drive each time now. More

No Hassle Sales Great customer service - No hassles over trade in values. A pleasure to do business with! I came in with a bad taste in my mouth over another dealer a Great customer service - No hassles over trade in values. A pleasure to do business with! I came in with a bad taste in my mouth over another dealer and expected the same. I was pleasantly surprised to find out it was like being in a different world. More

Great customer service at Duval Ford When I visited Duval Ford, I had no intention on making a purchase that day. I was just there looking around. Robert Grafton was the salesman and I wo When I visited Duval Ford, I had no intention on making a purchase that day. I was just there looking around. Robert Grafton was the salesman and I would put him up as being the best salesman that I have ever dealt with at Duval Ford. Robert was very knowledgeable and a very great person to deal with. He was assisted by William Law as the sales manager. Will was also a great person to deal with. These two guys are the reason that I decided to go ahead and make the purchase that day. I am a regular customer at Duval Ford and have bought several vehicles from them. This one is the third new one, The others were used ones. Service such as this is what keeps me returning to Duval Ford. I am very satisfied with the experience that I had working with these guys to make this purchase. I will return when necessary. I was also assisted by Eric Porter in financing. Eric did his best to help me be satisfied in that area. They are excellent employees for Duval Ford. More

Very unprofessional. I test drove a Ford 2014 white explorer and was trading a 2013 Taurus. I was finishing my paper work and working with my bank for the amount of the ch I test drove a Ford 2014 white explorer and was trading a 2013 Taurus. I was finishing my paper work and working with my bank for the amount of the check I would need. They told me they were getting the car ready to detail and I was going to the bank to get the check. Well a few minutes later another guy who was in training came and told me the suv I just purchase was SOLD.... Terrence never came to tell me what was going on and neither did anyone else. They told me a sale manager was coming out to speak with me and I waited 30 mins and he never showed up. I am in sales and would never treat a customer like this and I make sure I tell everyone I deal with NOT to buy from Duval Ford More