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Duval Ford

Jacksonville, FL

4.9
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,784 reviews

November 22, 2015

a pleasant truck buying experience the overall buying experience was painless and very satisfying. My husband knew what he wanted and we were showed what was available (which I might ad More

by truckman,ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 11, 2015 -

Duval Ford responded

That is awesome. We are so glad you are happy with your experience here. We really appreciate it.

November 18, 2015

great dealership I found everyone at Duval ford professional and knowledgeable. They acted as a team and did what they said they would. It was the best car buying expe More

by fusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : salesperson Allen Parker and Mike , Will Law, Alex Elsaid
Nov 20, 2015 -

Duval Ford responded

We are so glad. Thanks for taking the time to submit this review. Enjoy your new vehicle!

November 14, 2015

Wonderful I will be returning for my next vehicle. I am a first time buyer from a dealership. Lionel made the experience very comfortable and easy any question I had was promptly answered. I didn't ha More

by JakeT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lionel Mann, Alex Elsaid
Nov 18, 2015 -

Duval Ford responded

Thank you so much, Jake. We love getting feedback from satisfied customers. Please let us know if we may be of service to you again. Drive safe!

November 09, 2015

1st Service We made an appointment and Sheila McFarland took care of everything! We dropped the vehicle off one evening and it was ready for pickup by lunchtime More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Nov 18, 2015 -

Duval Ford responded

That's great to hear, Kim. Thanks for taking the time to submit this review. We are glad you had a good experience at our service department.

November 07, 2015

Great service! Easy to make appointment and prompt service when I arrived. Complete explanation of what was needed and done. All of my questions were addressed. A More

by Happy Fusion Hybrid Owner
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 18, 2015 -

Duval Ford responded

We are so glad to hear. Thank you for this review and keep enjoying your Fusion Hybrid!

November 05, 2015

Oil Change/ Brake Check Your service department is awesome! They explained everything so well and charges were fair! I'm so glad I bought my truck from your dealership. More

by Bobby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Nov 18, 2015 -

Duval Ford responded

Thanks Bobby! We are so glad. We appreciate your business and feedback. Have a wonderful day.

November 05, 2015

2015 F-150 Lariat Thanks once again for assisting Amanda & I in purchasing our new 2015 F-150 Lariat Super Crew.We appreciate the work you put in to get the deal done. More

by notombehind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Smith,Eric Porter, Terrance Lundy
Nov 18, 2015 -

Duval Ford responded

Thanks for the feedback and recommendation. Enjoy your F-150 and please let us know if we may ever be of service to you again.

November 04, 2015

Great experience Duval Ford worked really hard to make sure we got the car we wanted. Our sales rep Joe was amazing! Definitely a great experience!! Keep up the great More

by erind86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Singleton
Nov 18, 2015 -

Duval Ford responded

Thank you Erin. we are glad you enjoyed working with Joe and purchasing a car the Duval Difference way. Please let us know if we may ever help you again. Enjoy your new vehicle.

Nov 18, 2015 -

Duval Ford responded

Thank you so much. We appreciate the feedback. We hope you are enjoying your new vehicle.

October 27, 2015

Great experience with recent purchase Really appreciated all the help and knowledge Lionel Mann shared with me during my recent purchase of a certified used car. He even checked in days More

by Newcar2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lionel Mann
Nov 02, 2015 -

Duval Ford responded

Thanks for the feedback. We hope you enjoy your new vehicle and please let us know how we may serve you again in the future. Is there anything we could have done better to make this a five star review from you? Many thanks again.

October 24, 2015

purchasing a used truck I was very comfortable dealing with Raphael and Chris, there was no hard sell or pressure was just like dealing with a friend I really enjoyed working More

by TRUCKING bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Rafael Delgado
Nov 02, 2015 -

Duval Ford responded

We are so glad to hear and we appreciate your taking the time to submit this feedback. Please stay in touch and let us know if there is ever anything we can do for you in the future.

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