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Duval Ford
Jacksonville, FL
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,784 reviews
October 01, 2015
Poor Experience for First Oil Change I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I I brought my vehicle in to Duval Ford for my first 5000 mile oil change after purchasing my vehicle. I was very happy with the customer service when I purchased the vehicle and I was expecting the same level of service from their Service Department. This was far from the case. I purchased the service agreement when I bought my vehicle so I thought this would also give me a better standing with the dealership. I brought my vehicle in at my appointment time. When I arrived I could not find anyone to assist me. Mind you this was my first time at this service department. When I finally located someone they said I am not the one to help you and pointed to a door. I made my way to the door and entered where there were several Service Department employees standing around talking. No one acknowledged me. I stood an waited for several minutes before anyone said anything to me . When I was acknowledged, the employee looked at me and said, "What do you need?". I was a bit taken back. I told him I just purchased the vehicle and I was there to get my first oil change. I also told him I purchased the service agreement so my service should be covered. He had no emotion and did not treat me with any level of proper customer service. I was highly deflated by this. He took me to the waiting room and said my vehicle should be read in 20 minutes. Again I had an appointment. After over an hour someone, not my service person, finally came and advised me my vehicle was ready. I was a bit upset to see that my vehicle had not been washed or vacuumed as I had never purchased a vehicle where this was not standard after service at the dealership. This was not as big of a deal as the oil/dirt smudge marks I noticed in my car after I left. I am highly disappointed with this experience and I wish I could cancel the service agreement I signed. This is not the level of service I am used too after purchasing a vehicle and I thought I would be a long-term customer after the positive experience I had with the Duval Ford sales staff. This experience has changed my mind to the point I am already thinking of trading in my car and going to another dealership. Poor Customer Service in the Duval Ford Service Department. More
by chrifar
September 22, 2015
Excellent Service This was my third purchase from Duval Ford and by far the best car purchase experience I have ever had. Pat was very knowledgeable, helpful, and frien This was my third purchase from Duval Ford and by far the best car purchase experience I have ever had. Pat was very knowledgeable, helpful, and friendly - he is an asset to your team. More
by croyallmiss
Employees Worked With
Pat S.
September 18, 2015
Rafael Delgado is the best My family and I have purchased 5 vehicles from Rafael Delgado alone in a 3 year period. He clearly is an amazing salesman, asset to Duval Ford! My family and I have purchased 5 vehicles from Rafael Delgado alone in a 3 year period. He clearly is an amazing salesman, asset to Duval Ford! More
by Tipblu
Employees Worked With
Rafael Delgado
September 16, 2015
Happy shopper I was treated like one of the family. Everyone was helpful and the wait time was short. I will be back the next time I need a car, but not too soon. I was treated like one of the family. Everyone was helpful and the wait time was short. I will be back the next time I need a car, but not too soon. More
by boneman1241
Employees Worked With
Terrance Lundy, Alex Elsaid
September 15, 2015
recall Everyone was very knowledge, prompt and courteous. Also had oil changed and tires rotated. Thanks Duval Ford, will continue to go there for service. Everyone was very knowledge, prompt and courteous. Also had oil changed and tires rotated. Thanks Duval Ford, will continue to go there for service.. Thanks. More
by Dianne Roberts
Employees Worked With
September 07, 2015
Tire inflation sensor problem My tech JJ explained the possibilities before inspection along with potential costs. I was not shocked when he gave me the results of the inspection a My tech JJ explained the possibilities before inspection along with potential costs. I was not shocked when he gave me the results of the inspection and the cost to repair it. I appreciated his candor. To accommodate my longer than estimated wait time JJ gave me a discount on the labor. I appreciate a dealer who literally values my time. More
by Job3
September 05, 2015
These guys are great! Went in for service on my truck and they were fast and very good. Johnny is super smart and always right. Richard is the best service manager I have Went in for service on my truck and they were fast and very good. Johnny is super smart and always right. Richard is the best service manager I have ever felt with. More
by Plumbercat
Employees Worked With
Richard service manager and Johnny service tech
September 03, 2015
VERY GOOD SERVICE WE WENT TO DUAL FORD TO TRADE IN OUR 2014 F150 FOR A 2015 F150 WITH BIGGER ENGINE. WE WAS VERY PLEASED WITH DAVID GUNNIE MOORE. HE EXPLAINED EVERYTH WE WENT TO DUAL FORD TO TRADE IN OUR 2014 F150 FOR A 2015 F150 WITH BIGGER ENGINE. WE WAS VERY PLEASED WITH DAVID GUNNIE MOORE. HE EXPLAINED EVERYTHING HE COULD ABOUT THE 2015 F150'S. More
by RON & SandraZehnder
Employees Worked With
Chris Hayes, David Moore
August 29, 2015
Couldn't ask for better Customer Service. Dan Hodges , Richard and Malcolm always go out of their way to take care of my needs and my family, We have been dealing with their dealerships for 1 Dan Hodges , Richard and Malcolm always go out of their way to take care of my needs and my family, We have been dealing with their dealerships for 15 years or more and would not go anywhere else. Thank You so Much. The Duncan Family More
by Duncan Family
Employees Worked With
Dan Hodges, Malcolm Daigle, Richard Jordan
August 29, 2015
Amazing staff The salespeople were friendly and helped me leave with a car despite my unique situation. They worked hard to get me in the car i wanted and i am sooo The salespeople were friendly and helped me leave with a car despite my unique situation. They worked hard to get me in the car i wanted and i am sooo happy! More
by Barbie039
Employees Worked With
Jorgos, eric porter
