Duval Ford

Jim and Tino were a pleasure to work with. The dealership itself was very welcoming. I am hoping the excellent customer service continues through the course of my lease! Will keep you guys updated. itself was very welcoming. I am hoping the excellent customer service continues through the course of my lease! Will keep you guys updated. More

Joe was very helpful as was Tino.I would recommend Duval Ford to my family and friends.Thanks again this is Doug signing off over and out Ford to my family and friends.Thanks again this is Doug signing off over and out More

Russ and Trina went above and beyond to meet my particular needs. Through extensive research we found a great car within my price range. I would highly recommend them. particular needs. Through extensive research we found a great car within my price range. I would highly recommend them. More

In may if found a car online and came to duval ford. Joe singleton and I approached the car and the back left tire was totally flat. He said it's because of sitting for a long time. I bought the car, and singleton and I approached the car and the back left tire was totally flat. He said it's because of sitting for a long time. I bought the car, and a week later the dashboard hazard light came on. I took a picture and texted to his cell phone. I didn't hear back. So weekly, I put air in the tire. The light goes off for a few days, and comes back on. For the first oil change, I brought the car to duval ford. The service manager put the tire in water and found no holes. so that flat tire is still needing air every week and the light is still on. At this point, the light stays on. Approximately a month ago, I called the service manager and left a message about the tire and the light, and he didn't call me back of course. All while I'm wondering what is wrong with the tire. If there is no hole, then why is the hazard light on? This week, I called Joe, and told him. He did remember the tire being flat. I told him I was still having trouble with that tire, and he said he wasn't at work yet. Of course, I didn't hear back from him. This is disappointing since I left him a great review in May. At this point, I still don't know if I need a new tire, or maybe it's electrical. duval ford could at least assess the issue that started before I bought the car. and the customer has communicated 4 times with Duval ford. This tire issue must be too complicated. Very disappointing. The hazard light is still on, but yet the service center found no holes. More

I would just like to say everyone that helped me purchase my car was extremely helpful and knowledgable. Most of all not pushy and patient. Chris Fischer was my salesman and I would recommend him for an awar my car was extremely helpful and knowledgable. Most of all not pushy and patient. Chris Fischer was my salesman and I would recommend him for an award if I could. He was honest about every car, not trying to make a car seem like something it wasn't. I loved his personality, very personable and made me feel comfortable. My mom came with as well as my niece and they both enjoyed the experience which is typically opposite for someone just coming along for the ride. Thank you DUVAL FORD for making my shopping experience an unique one and every other aspect of buying a car was well exceeded from the financial part to the follow out and even maintence coverage. I will never go to another dealership as long as I am in the Jacksonville area :) More

I was looking for a Ford Explorer 2014 loaded and saw this one on their online inventory that I liked..I email to ask for an online rate and got a very prompt response. Next day me and my wife decided to this one on their online inventory that I liked..I email to ask for an online rate and got a very prompt response. Next day me and my wife decided to go check out the vehicle but I got delayed and asked my wife to go ahead to the dealership. Larry B. from Duval Ford such an excellent guy gave a very good treatment to my wife explained all the things about the vehicle and by the time I got there we were ready to take a decision. I also got a very good price. I would recommend this dealership especially Larry. More

The only thing that I did not like was the constant trying to get me to take the gap insurance. I didn't like that. The time that I had to go there to complete because it was taking too long was 3 da trying to get me to take the gap insurance. I didn't like that. The time that I had to go there to complete because it was taking too long was 3 days. They say 2 hours and that is not so. More

I found the F250 online and called Tino to find more info about it. After talking to him an hour later he posted a youtube video of the truck for me as I lived an hour away from the dealer. After see the vid about it. After talking to him an hour later he posted a youtube video of the truck for me as I lived an hour away from the dealer. After see the video I went to the dealer to look and test drive the truck. Tino went out of his why to make sure I was happy. The truck needed some repairs that the dealer fixed for free and Tino even filled it up ($100) with gas the three times I had to bring it back. Not your normal car dealer the one thing I didn't like was I bought the truck late at night almost closing time and the detail department was gone so my truck didn't get detailed. If a sale is almost a done deal near quieting time the detail department should be staying to make sure that customer is happy when they leave with there new car or truck. More

Joe Singleton was extremely helpful, he did not make me feel pressured, listened to my concerns and addressed every one of them. Joe made me feel very comfortable buying a vehicle from this dealership, tha feel pressured, listened to my concerns and addressed every one of them. Joe made me feel very comfortable buying a vehicle from this dealership, that I was getting a good deal and that he respected me and did not pressure me to buy a car or push me towards a more expensive car. More

Fusion Hybrid - safety recall. I was called to schedule the appointment. I asked about the shuttle service (three times) and scheduled the appointment for 7am, with the expectation I would have shuttle se the appointment. I asked about the shuttle service (three times) and scheduled the appointment for 7am, with the expectation I would have shuttle service to take me to work. When I got there, I learned that shuttle service doesn't start until 7:30. I expressed my frustration with Chris (who was handling me car). A few minutes later, he came and told me Dylan, a service technician, would take me to work. Dylan did that, was polite and pleasant. Chris handled the recall and identified an additional recall service that needed to take place. He did that as well. All in all, my car was ready when I returned after work - very friendly customer service by Chris and Dylan. I left with a smile on my face. Thank you! More