Duval Ford

Called about a car we found on AutoTrader. They had the vehicle moved to the front of the lot by the time we got there. Rafael Delgado was friendly and answered all my questions about the car and the deale vehicle moved to the front of the lot by the time we got there. Rafael Delgado was friendly and answered all my questions about the car and the dealership. No pressure while I took my time inspecting the vehicle and taking it for a test drive. After we decided to purchase Rafael and Chris Hayes found us slightly better financing than I found on my own through bankrate.com and roadloans.com. Rafael gave the vehicle a thorough detailing while we were completing the finance and title paperwork with Chris. More

Hello, my name is Jared and this was my car buying experience at Duval Ford. I started the day out at Auto Nation Ford in Orange Park and left the dealership due to being told over the phone things th experience at Duval Ford. I started the day out at Auto Nation Ford in Orange Park and left the dealership due to being told over the phone things they could not deliver at the dealership so needless to say I was in a bad mood. I got to Duval Ford and was immediately greeted and brought to a sales representative which was Mr. Tino Lebron Jr, he was very helpful and worked with me every step along the way. He was easy to talk to and I did not feel any pressure at all I didn't feel he cut any corners or covered anything up to make the sale, he made sure he explained everything in detail and put it all out on the table. Tino was very knowledgeable of each vehicle I asked about and he always had an pleasing answer to each of my questions. He knew my budget and did his best to match it. He was very honest with what I could afford and took his time in making sure he would find the truck to fit my budget. When I thought all hope was lost and once agin I'd be leaving a dealership without a new truck due to my budget Tino introduced me to a great truck which was the F-150 STX. He did everything he could go get me a great deal and a fair offer on my trade in. Tino along with James Saale and Matt Tudor Jr got me into a great truck which I love, It is a very good truck for me to start out in and at a fair price. I highly recommend Duval Ford as a dealership and for a pleasant car buying experience and if you do end up in Duval Fords parking lots definitely ask for Tino to make your car buying experience more honest and fun. This is my very first car I bought at a dealership and I was very pleased at level of service and respect and I really felt I was a valued customer. More

Great experience, in and out in 2 hours, and they gave me everything I asked for. I love my new truck. Thank You Larry and associates. everything I asked for. I love my new truck. Thank You Larry and associates. More

Duval Ford has an excellent staff ready and willing to help! My sales rep, Joe Singleton, was outstanding! He helped get us in a vehicle that suited our needs while being mindful of our budget. I would help! My sales rep, Joe Singleton, was outstanding! He helped get us in a vehicle that suited our needs while being mindful of our budget. I would deffinately suggest this dealership and Joe to anyone. More

From the moment we arrived at the dealership, Terrence and Tino were attentive and extremely helpful with the kind of car we were looking for. They even went online to check out other Duval dealers to co and Tino were attentive and extremely helpful with the kind of car we were looking for. They even went online to check out other Duval dealers to cover all areas. Tino went above and beyond in getting us in the exact car we wanted. I really couldn't be happier with the service. He had all of the paperwork processed ahead of time so I could just come in, sign and drive out. When I arrived, he was with another customer so Terrence immediately assisted me. The customer service is outstanding. The finance part was fast and friendly. We will absolutely be buying future vehicles from Duval Ford (and be calling on these same people) because we know the type of service is top notch. Thank you so very much! More

This is the first time I had been to this dealership and will go back again when it is time for another vehicle. Tino was very professional and took care of everything in a timly manner! Thank you Tino an will go back again when it is time for another vehicle. Tino was very professional and took care of everything in a timly manner! Thank you Tino and Matt! More

This is the second vehicle I have purchased through Duval Ford and I am very pleased with the dealership and Ford's products. The customer service is great, making you feel very welcomed and relaxed. Our s Ford and I am very pleased with the dealership and Ford's products. The customer service is great, making you feel very welcomed and relaxed. Our saleman Tino knew more about the tech specs of the vehicles than any salesperson I have EVER met. I am an auto guy so Tino's knowledge made a huge differance between Duval Ford and the other 20 dealerships we visited previously. Keep up the good training DF! More

I always have had good experiences with this dealership. The individuals I worked with in connection with this new vehicle purchase made the purchase process, over all, very easy. I would highly recommend t The individuals I worked with in connection with this new vehicle purchase made the purchase process, over all, very easy. I would highly recommend this dealership and the individuals who worked with me. More

I don't really know how to reconcile my experience I don't really know how to reconcile my experience with everything else I am reading that sounds so good. I am only writing this here because I check I don't really know how to reconcile my experience with everything else I am reading that sounds so good. I am only writing this here because I checked these reviews before I came down and they played into my decision to drive so far, so I am kinda shocked at my experience. I drove from pretty far away, I had scheduled a test drive of two specific cars. I was told to look for Jose when I got there. I arrived about an hour earlier than I had scheduled so Jose was not available, which is fine. Despite the fact that I had confirmed with them earlier THAT DAY that both cars were there, found out that one had been lent out to one of the boss's friends. The other car had such had alignment issue you had to keep correcting the path of the vehicle on the test drive. In addition to that there was some kind of problem with the engine or transmission, so that the steering wheel was vibrating while the car was sitting still. (This is the 2006 Element EX with 93k miles, so you don't waste your time) I thought they must not realize this, because they have a service department so I would have thought this would have been something they would have addressed, I mean I have not seen anything that bad at a dealership before and that is pretty much why I'd go to a dealer rather than a smaller lot. I told the sales guy and he was really not impressed with the problems. I asked about the other car I had driven all the way there to see and he explained that it was loaned out. I wasn't rude about it because I doubt my sales guy had anything to do with that and it was fairly obvious he was not able to address the problems with the car but I don't know why everyone else is raving about the place, maybe they were all looking at new cars, and maybe this is not one of those places that does any kind of work on the used cars it sells? The car was also pretty dirty on the outside for a car at a dealership, but I wouldn't have held that against them if it weren't for the other things. The sales guy, he was very nice, but he could not negotiate price and the car had some serious issues. I was there to buy, I mean I arranged everything with my bank and I called this dealer ahead of time to ensure that I would be able to make this payment the way I was going to and to let them know that I was looking to buy. So I am sure that they will write me off and say that I should have done more to make sure the other car was there or something or I should have done something about their car with the alignment issue, but I don't really know what else to do other than arrange a test drive, arrange a method of payment, confirm with them that they can take that method of payment and then confirm on the day of that the cars are there and finally show up ready to buy. And just so anyone else looking at these cars knows, I am posting this here, because if you are looking at these cars it is likely that you are also doing a little driving to get to them. Oh and the service manager fed me some line of crap about how no one really targets these Elements for stealing their catalytic converters, that maybe some 'foreigner' could slip up under the car and take it but he could assure me these cars were not targeted for that. He assured me. So, you can google element and catalytic converter theft and see why I honestly had to pick my jaw up off the ground. I am a woman, maybe that was part of it? Or maybe it was that I was looking for a specific model? Or that is just how their used cars are? I dunno. I guess it doesn't hurt to go look if you are in the area but I would not drive very far down the road to look at their used cars. I mean, our sales guy was nice but heck I drove from pretty far away for that nonsense. And I almost spent the day driving in a different direction to look at another car, now I wish I had. I was hedging my bets because they had two at this lot, though in the end that was not the case. I will say that it was no nonsense. No one seemed interested in selling us anything so it made for a pretty quick low pressure test drive. Did not buy a car but ended up buying a hamburger down the road and have no plans to go back to Jacksonville anytime soon. More

Susan was personable, knowledgeable and continued to be ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that we sincerely wanted a Ford product! After the intial visit, during an extremely hot, humid summer afternoon, we realized that all questions about the product, and possible financing there, were answered by one individual, her. That one on one customer service is one of the main reasons we bought our new Edge from that dealership. There was no parading of multiple team members to make the sale! The prices were clearly marked on each vehicle, plus applicable rebates, etc. As we, briefly, waited to sign the papers all the staff were courteous and attentative from the front door to our new vehicle despite the rain storm going on outside! With a definitive, YES!, we will be back soon to make another Ford purchase. Rick and Sharon More