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Duval Ford

Jacksonville, FL

4.9
1,717 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,717 reviews

December 15, 2009

Sine we pulled into the deal we were greeted by polite and respectful people. When we walked inside same expiearence the dealer was great with my daughter she love him and he was upfront and did everythin More

by jll_kmkl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Traenor
Dec 15, 2009 -

Duval Ford responded

It does my heart good to hear that you were made to feel so welcome. It has been my privilage to know Tom Treanor for years and I was very happy when he joined our team here at Duval Ford. I will be sure to pass your very kind comments along! Thank You! Thom Workman General Sales Manager

December 15, 2009

Great service, I went in looking at a truck that turned at to not be suited for my size and they helped me find a better vehicle, couldnt be happier with the choice I ended up making. They were quick and d More

by gajkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Treanor
Dec 15, 2009 -

Duval Ford responded

Thank You for taking the time to share your experience. There is no better reward than to hear of your satisfaction. Tom Treanor is one of our best. I am glad to hear he checked in with you to make sure everything was good with your new vehicle. Feel free to call on us anytime! Sincerely, Thom Workman General Sales Manager

December 14, 2009

I took my 2007 Ford Mustang to Duval Ford a few weeks ago to trade it in due to the high mileage that I had since I work a good distance from work. I called the day before and was quickly paired with James N More

by Jadelynsdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Netherland
Dec 14, 2009 -

Duval Ford responded

Dear Jadelynsdad, Thank you so very much for your kind comments. It is nice to know we made it worth the trip. I remember your deal and your trade. It was a very nice car with a ton of miles! I know the guys worked very hard to make this deal happen for you. That is why when they came to me for help on your trade, I was more than happy to strectch to make it happen. Hearing how pleased you are makes me know I did the right thing! Happy Birthday and Merry Christmas! Sincerely, Thom Workman GSM

November 20, 2009

Great Experience--went in for Sercice to my 2006 Ford Expedition and while waiting in the freindly and very comfortable waiting area I noticed several sales associates moving about doing the things neeed More

by Larry4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce and Tracey Skeeles, Bruce Skeeles
Nov 20, 2009 -

Duval Ford responded

Hello Larry, Thank you so much for sharing your experience. Bruce is a long time employee here at Duval Ford and we are proud of his tenure and great customer service. Tracey and Bruce make a great team and I am very pleased that they are part of the Duval team. Most of all I am thankful for you and all of our customers here at Duval Ford. Sincerely, Thom Workman GSM

November 20, 2009

I went to Duval Ford because of a sale event. I was paired up with Chad Taylor and he treated me like a good friend. If we had met under different conditions we would be friends for life. He listen to More

by Jesse Marvin Bryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M. Chad Taylor
Nov 20, 2009 -

Duval Ford responded

Thanks Jesse, I am happy these fellas made you feel at home! I am a little concerned about the issues with the vehicle though. Oh, I am very happy that my guys took care of it to your satisfaction but I think I will talk to the boys in service. Over all they do a bang up job for us. Your feedback is very important. It helps to make us better. Thank you for your business and thank you for taking the time to share your experience. Sincerely, Thom Workman General Sales Manager Duval Ford

November 13, 2009

Very quick call back, E-mailed right away from Duval Ford. Had a phone call from Mike the same day. Internet shopping was quick and easy! Great selection of cars and trucks. I will return for my sons ne More

by jessmurd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 13, 2009 -

Duval Ford responded

It is always good to hear that my guys are providing quick and efficient service to our customers. As for our selection of preowned vehicles, I have to thank Bob Robinson for that. Bob is a 20 year veteran to our business here and he searches high and low to find the best quality vehicles available. Most of all I would like to thank you. Your satisfaction is our number one priority. Sincerely, Thom Workman GSM

November 10, 2009

I had visited other dealerships prior to going to Duval Ford. My salesman, Robert, took the time to share with me everything he knew about the Ford F150. He helped me find the right truck for the right p More

by soldierman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Reibero and Robert Vernimo
Nov 11, 2009 -

Duval Ford responded

Thanks for the nice comments soldierman! Robert and Antonio are two of our very best. All of us here at Duval Ford strive to give our customers a pleasant experience. Should you ever need anything please don't hesitate to call. Thom Workman General Sales Manager

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