Duval Ford

We knew what we wanted and they really helped to streamline the whole process. We love our new Explorer. It was a great process and we recommend them to everyone...I liked the friendly service and l streamline the whole process. We love our new Explorer. It was a great process and we recommend them to everyone...I liked the friendly service and look forward to bringing my truck back for all my servicing needs thanks Duval Ford. More

Mike was far and away the most responsive Ford dealer representative who understands and is able to use the Internet to communicate value to potential customers. For me, the Internet is an excellent s representative who understands and is able to use the Internet to communicate value to potential customers. For me, the Internet is an excellent shopping tool that makes productive use of the time I have available to find a product or service that I want. Mike quickly responded with a vehicle in which I might be interested. That prompted me to make a personal visit to the dealership. Once there, I found exactly what I wanted with Mike's assistance and purchased a new 2010 Ford F-150. I am very happy with the purchase and I heartily recommend that anyone could contact Mike for an enjoyable buying experience. More

My 2000 Lincoln Town Car with 103,000 miles on it was getting rather tired and I was looking for a newer low mileage Town Car to trade up to. A terrific adviser I know suggested I check out the Duval Fo getting rather tired and I was looking for a newer low mileage Town Car to trade up to. A terrific adviser I know suggested I check out the Duval Ford web-site and ---lo and behold--- there it was! A 2009 Town Car with low mileage that was just what I had in mind. Seeing it in person and test driving it proved that the car was everything Duval Ford said it was on their web-site. Sonny and Antonio were exceptionally courteous, friendly and efficient. They gave me an outstanding deal on my trade-in and I drove off the Duval Ford lot in my freshly washed and shiny 2009 Town Car. I have never had a better car-buying experience. I'm certain the quality of work in their service dept. will be just as note-worthy as their customer service. More

I was looking for a new Ford Lariet on the internet. I found Duval Ford to be a quality old dealership with lots of history. Any company in business that long understands professionalism and courtesy. I r found Duval Ford to be a quality old dealership with lots of history. Any company in business that long understands professionalism and courtesy. I responded about my interest and soon received a real voice over the phone. Michael Murdock croossed the line and became a friend who wanted to put me in the truck of my dreams(I felt this man would not use smoke and mirors on me). He worked hard to meet my expectations over the internet and invited me to come to Jacksonville where he would continue to try and get me in the truck I wanted. Several phone calls and internet messages later, my wife and I went to Jax. It was a busy day when I arrived. Michael took time with me never trying to force a product on me. He gave me straight answers on the product and the parameters he could work in. He gave me several choices and described the benefits and negatives of each. I left Duval Ford with the finest truck I have ever driven. I will definitely return to Duval Ford for my next purchase and tell my friends about it. Everyone I met there was very professional and nice. The gentleman who provided my financing let me know that he was a caring person looking for the best finance for me. A great people place to buy a vehicle. More

Buying our car from Duval Ford has been the most pleasant car buying experience my wife and I have EVER had. Antonio “TJ” Bernal and Dan Hodges treated us with the utmost professionalism and understanding. car buying experience my wife and I have EVER had. Antonio “TJ” Bernal and Dan Hodges treated us with the utmost professionalism and understanding. Even though my wife and I arrived shortly before closing time on a Friday evening, not once did I feel rushed by TJ Bernal to finalize a purchase, in fact well after closing time he continued to assure us that we had plenty of time to make our decision. Since my purchase I’ve called TJ Bernal for additional information about the car I bought, and he continues to treat us like Duval Ford car buying family members. Unequivocally I left that evening knowing I just got a great deal on a car, all thanks to TJ Bernal and Dan Hodges. Thank You Duval Ford! More

A great sales person and finance dept. Worked on my loan and got it done for me. I will buy here again in the future. The vehicle was as described online. I came from a long distance to buy the advertised v and got it done for me. I will buy here again in the future. The vehicle was as described online. I came from a long distance to buy the advertised vehicle and I was not disappointed. Thank you ! More

My experience at Duval Ford was everything I was hoping for and more when going through my first car buying experience. As soon as I pulled up we were welcomed by a slue of employees, whom of which were ve for and more when going through my first car buying experience. As soon as I pulled up we were welcomed by a slue of employees, whom of which were very humble and quick to serve us. Everything down to the cleanliness of the dealership to its zealous employees was very satisfying. Duval Ford had a plethora of cars, new and used, from which to choose from. Not finding a car that you are interested in is nearly impossible. During the final transaction (filling out the paper work) I was explicitly told as to what document was which. It wasn't your typical "Sign here, sign here". Each document was laid out before me and explained thoroughly. During the entire process, beginning to end, not once had I felt like I was trying to be swindled. This dealer isn't about trying to make the huge sale, it is about trying to get you or your loved one into the car they love. Duval Ford easily deserves 5 stars! More

My visit and purchase from Duval Ford was a very satisfying experience. Everything down to the cleanliness of the dealership to the humbleness of its employees satiated what i was looking for in a d satisfying experience. Everything down to the cleanliness of the dealership to the humbleness of its employees satiated what i was looking for in a dealership. As soon as I walked in i was helped by an employee who welcomed my party and served us quickly and efficiently. They had a plethora of cars in which to choose from so not being able to find what you are looking for is nearly impossible. As far as prices are concerned, you will feel like you are not being swindled by any means. The dealer will workout the best possible outcome your or your loved one. The dealership isn't looking to make a huge sale, they are more pleased with just getting you or your loved one into a vehicle. I felt very welcomed and informed during the checkout process. During the signing of each document I was explicitly informed as to what each and every document was. It wasn't your typical "Sign here, Sign here please". I would highly recommend this dealership to anyone, whether you have experience buying cars, or you are new and are about to make your first purchase. You will be very satisfied with your experience at Duval Ford. Duval Ford easily deserves 5 Stars! More

These guys are good. They have product knowledge, a system they use to make the sales process pleasant and no miscues. As a customer you feel like your buying a luxury car (I was buying a truck)meaning system they use to make the sales process pleasant and no miscues. As a customer you feel like your buying a luxury car (I was buying a truck)meaning they treat you with class. It doesn't hurt to have an outstanding reliable product to sell as well (F-150). No real tension dealing (do YOUR homework) and I was satisfied with the price. BTW the competition next door never called me back even though I was interested in the product. We all know its tough right now for sales people (I'm in Real Estate) I respect that, but the job of a sales force is to be responsive, have product knowledge, be respectful, make the deal, and follow through... that's what happened. What more can I say? More

Sine we pulled into the deal we were greeted by polite and respectful people. When we walked inside same expiearence the dealer was great with my daughter she love him and he was upfront and did everythin and respectful people. When we walked inside same expiearence the dealer was great with my daughter she love him and he was upfront and did everything he could to get us in the vehicle of our choice. Ive never been to a dealership as straight forward honest kind and help. I would recomend Tom and Duval Ford to anyone. More