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Duval Ford
Jacksonville, FL
1,795 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,795 reviews
May 10, 2025
Great experience shopping with Jonathan Barber! He answered all our questions and took the time with us we needed for the purchase of our new F250. This is the second truck we have purchased at Duv He answered all our questions and took the time with us we needed for the purchase of our new F250. This is the second truck we have purchased at Duval Ford over the years and we will continue to go there for our vehicle needs! More
by dd254899
Employees Worked With
Jonathan Barber
May 05, 2025
Worst service ever! Don't think because you have an appointment they plan to look at your car. No, that only means they will check in your car. I brought my car and Don't think because you have an appointment they plan to look at your car. No, that only means they will check in your car. I brought my car and they didn't even look at it on the day I brought it in for service. Richard Jordan, Service Mgr., wouldn't even reply to my numerous correspondence on what they did for my car. Too many problems to list and explain my situation. My advise is to find a different dealership in the area. They do have loads of employees, so staffing is not there problem. They didn't even fix the problem! More
by pem31
Employees Worked With
Richard Jordan, and Jamie
April 30, 2025
Stopped in to check out a used car I had seen online. The entire experience was 5 star worthy. Donald introduced himself and took us right to the vehicle. He answered all questions and was very knowledge The entire experience was 5 star worthy. Donald introduced himself and took us right to the vehicle. He answered all questions and was very knowledgeable about it, despite the fact that it is not a Ford. We returned to purchase the vehicle later that day, with all of the details worked out by text. - LOVED THAT. When we noticed a slight cosmetic issue on the front bumper, Donald had his sales manager check it out and with no hesitation he agreed to put in writing that it would be repaired at our convenience. Finance depart was able to beat our credit union's interest rate, and unlike other dealerships, this part (financing) of the process was pleasant and easy. We especially appreciated the NO pressure experience every step of the way. And when I returned a week later to have the repairs taken care of, Donald had a very nice loaner waiting for me. I consider this top-notch service. I am extremely pleased with Duval Ford. More
by Stephanie W
Employees Worked With
Donald Wyche
April 25, 2025
Great quick service. I went in without an appointment for their happy hour THE WORKS special and got me in quick and got me out quick. Very nice. So the service person on I went in without an appointment for their happy hour THE WORKS special and got me in quick and got me out quick. Very nice. So the service person on this review says John Rohde. I am not sure who that is. My service advisor for 4/10/2025 was named Alan Cochrane (Quicklane advisor) and he was amazing. Very friendly person. But he is not listed anywhere to give stars too on this review... 5 stars to Alan Cochrane! More
by Walter
Employees Worked With
Alan Cochrane
April 22, 2025
Jonathon Barber made our Bronco buying experience so easy. We will highly recommend him to family and friends. easy. We will highly recommend him to family and friends. More
by Cakernan
Employees Worked With
April 17, 2025
After going to 2 other Ford dealerships, with not so great experiences, we were not sure what we were going to get at Duval Ford. The third time was the charm!! Steve and Jason were both easy to wor great experiences, we were not sure what we were going to get at Duval Ford. The third time was the charm!! Steve and Jason were both easy to work with, they both had great attitudes and personalities. Duval Ford had a great selection and we were able to get our daughter her dream car for her 18th birthday. Thank you!! More
by jmccance2003
Employees Worked With
Steve Trosell and Jason Stephens
