Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
2,033 Reviews
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
Contact Dealership
View Awards

1616 Cassat Ave

Jacksonville, FL

32210

Directions

By Type

Showing 2,033 reviews

October 21, 2026

I called the dealership on Friday afternoon requesting a mobile appointment for the next morning to rotate my tires on my Corolla. They were very responsive and my rotation was completed by 9:00 am Saturda More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devyn
Print
Nov 03, 2026 -

Duval Ford responded

Duval Ford thanks you Diana for sharing your 5 star experience with our Mobile Service team. We are very proud to provide this option.

October 17, 2026

Always quick and easy to make an appointment and always greeted as soon as as you drive up and then my service advisor Bryan was right out to start the check in process . More

by lg318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Rajous
Print
Nov 03, 2026 -

Duval Ford responded

Time management is key to keeping our customers returning - thanks lg318 for the 5 star recognition for Bryan and the entire Duval Ford service team.

October 17, 2026

Bryan provided the best personal service I have ever at any dealership. On time as promised. More

by Sojourn42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Riojos
Print
Nov 03, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 star high praise for your recent service visit with Bryan.

October 16, 2026

The establishment is characterized by its commendable infrastructure, the presence of knowledgeable consultants, and the efficiency of its service delivery. More

by mpompajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge
Print
Oct 16, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 star recommendation for your customer service experience.

October 15, 2026

I was early to my appointment and was treated with respect through the entire experience by everyone. I am happy with the outcome of the problem I was experiencing being diagnosed and repaired in a t More

by morgulthedragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 16, 2026 -

Duval Ford responded

The Duval Service First promise includes clear communications and great time management. Thanks morgulthedragon for sharing your 5 stars with Duval Ford.

October 14, 2026

The mobile service provided was fast and efficient. I would recommend it to my friends and family. More

by ilkalora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Prescott
Print
Oct 16, 2026 -

Duval Ford responded

The Duval Ford Mobile Service program is a great addition to our options. Thanks ilkalora for the 5 star recommendation.

October 12, 2026

Always helpful and takes great sense of urgency when I bring our vehicles in for service. Great customer service always l. More

by Jaxandme2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will in the service dept
Print
Oct 16, 2026 -

Duval Ford responded

Duval Ford strives every day to reach 100% customer satisfaction. Thanks Jaxandme2008 for the 5 star feedback.

October 09, 2026

Always great service 👍. My favorite location is Cassat Avenue. The representatives are customer oriented, knowledgeable and respectful. More

by lucretiadickerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace
Print
Oct 16, 2026 -

Duval Ford responded

Thank you lucretiadickerson for your 5 star vote of confidence in the Duval Ford service department.

October 03, 2026

This is my 7th new vehicle from Duval Ford & I'll keep coming back for any new ones in the future! More

by LSBishop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tucker
Print
Oct 06, 2026 -

Duval Ford responded

Duval Ford appreciates your trust and continued business LSBishop.

October 02, 2026

Very pleased with our recent vehicle purchase and with everyone we interacted with. Service is always the best. Really appreciate that they offer services through the mobile unit at our home. More

by jer53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LJ Walters
Print
Oct 06, 2026 -

Duval Ford responded

Thanks jer53 for sharing your 5 star review with your sales and service experiences. Duval Ford is proud to provide Mobile Service, we come to you at home or work for routine maintenance needs.

1
2
3
...
204