Duval Ford

I’ve been scammed, deceived, and bait and switch tactics were used to sell me a truck. This has been one of the most frustrating and misleading experiences we have ever had with a dealership. In summ were used to sell me a truck. This has been one of the most frustrating and misleading experiences we have ever had with a dealership. In summer 2025, my husband purchased a Ford F-150 from this location along with what was clearly presented by the salesperson as a 100,000-mile premium maintenance package, including mobile service. Months later, when we attempted to schedule service, we were told that no such package existed in the system. After multiple calls, the dealership admitted the package had never been activated on their end. Once it was finally activated, we discovered something even more concerning: instead of 100,000 miles, the system shows only 30,000 miles / 3 years. This is completely inconsistent with what was promised at the time of sale. First they said it wasn’t activated, then they excused it with “we were in the middle of transitioning to a new system” to we will take care of you and been completely ignored. Since then, we have spent a significant amount of time trying to resolve this issue, with no success: • Endless transfers between departments • Promised callbacks that never happen • Lack of accountability from management • Ongoing avoidance instead of resolution We spoke with the finance representative, and accounting manager who repeatedly gave false promises that the issue would be resolved, but ultimately did not take any effective action. We were told that the general manager, was aware of the situation and would get involved. However, he has been completely unreachable. Despite numerous attempts to contact him, we have not been able to speak with him, and no action has been taken from his side. The right-hand of the GM initially acknowledged the situation and promised to prioritize it. He even provided his contact information. However, he later became unresponsive, ignored follow-ups, and failed to provide any clear information or assistance. We’ve been told Ford Corporate is going to call us to make it right but time after time we continue to be misled. Instead of support, we have only experienced delays, avoidance, and lack of responsibility. At this point, this appears to be a clear case of: • bait-and-switch tactics • misrepresentation of services at the time of sale • deceptive and unfair trade practices • failure to deliver contracted services We are not asking for anything unreasonable only what was originally promised and sold. We remain open to resolving this matter professionally and will gladly update or remove this review if the dealership takes responsibility and provides a fair solution. Just step up and take responsibility your sales representative used a bait and switch tactic to sell a car and do what is right, fair, ethical and moral. More

Bait-and-switch. Misrepresentation. Zero accountability. I purchased a Ford F-150 from this dealership and was clearly sold a 100,000-mile premium maintenance pack Misrepresentation. Zero accountability. I purchased a Ford F-150 from this dealership and was clearly sold a 100,000-mile premium maintenance package (confirmed by email and verbal agreement). Months later, when we tried to use it, we were told it didn’t exist. After pushing, they said it “wasn’t activated.” Then suddenly it shows up as only 30,000 miles / 3 years. That is not what was sold. That is a downgrade after the deal was done. We run a sales organization — we know exactly how deals are structured. This looks like the package was removed or altered to close the sale. Since then: • No clear answers • No accountability • Promises with no follow-through • Management unreachable My family and companies (Bluenergy Solar, Rogago Corp, etc.) have bought and referred multiple deals here. This is how loyal customers get treated. I am not asking for anything extra — just what was agreed to. Fix it or this moves forward formally as a deceptive trade practice complaint. More

Jasmine communicated and kept me up-to-date on the status of my service and introduced me to Jeff Cassel when an issue was discovered with my vehicle. Jeff explained what was discovered and what would be nec of my service and introduced me to Jeff Cassel when an issue was discovered with my vehicle. Jeff explained what was discovered and what would be necessary to repair my vehicle. Jeff arranged for the repairs to be completed through the warranty company and arranged for a rental for me for transportation during the repairs. He kept me updated throughout the repairs and the entire process. Jeff provided top notch service. The best experience since I have been patronizing your dealership More

Purchased my first truck from Duval Ford 32 years ago, and everyone since. Always use their excellent service department. I wouldn't think of going anywhere else. and everyone since. Always use their excellent service department. I wouldn't think of going anywhere else. More

Was very satisfied and pleased with the response and friendliness as soon as we arrived..salesman James D'Ambrosio was very professional and helpful highly recommend him to anyone friendliness as soon as we arrived..salesman James D'Ambrosio was very professional and helpful highly recommend him to anyone More

Wonderful dealership our salesman Rodney Cunanan was great. I he best experience we have had buying a new vehicle. Will be back for our next vehicle. great. I he best experience we have had buying a new vehicle. Will be back for our next vehicle. More

We had the best experience with Brett and Rick at Duval Ford. The level of patience and understanding was out of this world. We were looking for very specific features on our new Bronco and Brett did not g Ford. The level of patience and understanding was out of this world. We were looking for very specific features on our new Bronco and Brett did not give up until he found it! Their time, patience, and level of care was very unexpected, but they have made two customers for life! Thank you guys so much! 💖 More

From beginning to end this was a very seemly process. They were very professional. They made the process so easy and quick They were very professional. They made the process so easy and quick More

Service was completed in a timely manner and my service advisor kept me updated. Completely happy with the service I received advisor kept me updated. Completely happy with the service I received More

Everyone there treats me like Family love doing business with Duval Ford. Thank everyone at Duval Ford you have my business as long as I'm in the Jacksonville, FL. with Duval Ford. Thank everyone at Duval Ford you have my business as long as I'm in the Jacksonville, FL. More