Duval Ford

It was busy. Mark in service was responsive and took my Toyota Corolla Hybrid in to check a low tire. I had called ahead the day before to make an appointment at 11:00am. Concerned about the tire might nee Toyota Corolla Hybrid in to check a low tire. I had called ahead the day before to make an appointment at 11:00am. Concerned about the tire might need replacement conveyed the full information on a Yokohama tire for the hybrid. Mark said he would find if he could get the tire in 24 hours and called me back saying he could, but, he felt it was repairable. It was but took extra time because of the busy day. More

As I have never encountered a "perfect" visit to anywhere, I will give Duval Ford the next best thing. No One is without fault, but this dealership has gone out of their way to be as close to perfe anywhere, I will give Duval Ford the next best thing. No One is without fault, but this dealership has gone out of their way to be as close to perfect as possible. They were prompt, courteous, and attentive. They completed the tasks before them close to the estimated time, and I did not have to make an additional visit to correct something that was not done, or not done properly. 9-1/2 out of 10. More

Maintenance Service was excellent. Bri is a rock star, follow up calls with each advice detailed correctly and on time about the service. Keep doing great! follow up calls with each advice detailed correctly and on time about the service. Keep doing great! More

Richard the service manager was great! I had an issue and the car had just come out of warranty but he worked with Ford to get it taken care of. Great experience. and the car had just come out of warranty but he worked with Ford to get it taken care of. Great experience. More

I had borh the 100,000 and the 120,000 mile services. I had a tune-up as well. My service representative was Brittany McCoy. She provided fantastic service. Thank you Brittany. had a tune-up as well. My service representative was Brittany McCoy. She provided fantastic service. Thank you Brittany. More

My technician was Very helpful. She explained all recommended services. Was extremely gracious whether I accepted or declined the service, which IS beyond important. I will continue to have my vehicl recommended services. Was extremely gracious whether I accepted or declined the service, which IS beyond important. I will continue to have my vehicle serviced at Duval Ford. More

The service was excellent and my service advisor was outstanding. He keep me informed of the schedule and the issues repaired. Well done. thanks john outstanding. He keep me informed of the schedule and the issues repaired. Well done. thanks john More

Checked me in on time. While service was being done I was told my battery was leaking and needed to be replaced. Service advisor was friendly and attentive. She kept me informed of everything being done. She told my battery was leaking and needed to be replaced. Service advisor was friendly and attentive. She kept me informed of everything being done. She is a 5 star employee. More

My service adviser was Allison. She was very friendly and thorough. When the service could not be completed in one day, she efficiently arranged for a rental so that I would not have to go a week withou and thorough. When the service could not be completed in one day, she efficiently arranged for a rental so that I would not have to go a week without transportation. Also I appreciated her being upfront about the charges. More

Same-day service even when there was a lot to be done on the car such as oil change, 36,000 mile check up and full-service cleaning and detailing. the car such as oil change, 36,000 mile check up and full-service cleaning and detailing. More