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Duval Ford
Jacksonville, FL
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,784 reviews
November 19, 2019
friendly service, with honesty I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. More
by lnapier922
Employees Worked With
November 19, 2019
Always go there Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel a Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel are attentive, honest, and trustworthy. Will continue to go to Duval Ford. Highly recommend! More
by D&D
Employees Worked With
November 19, 2019
Great dealership Traded in our 2015 Explorer for a 2020 Explorer. Larry Beverly (sales) and Lionel Mann (finance manager) were great! Worked hard to find us a great Traded in our 2015 Explorer for a 2020 Explorer. Larry Beverly (sales) and Lionel Mann (finance manager) were great! Worked hard to find us a great deal and then made sure we understood everything before we signed the deal. Will continue to patronize this business for sales and service. Highly recommend. More
by D&D
Employees Worked With
Larry Beverly, Lionel Mann
November 18, 2019
Fast prompt service Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and en Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and enjoyable. As the only driver in the family, a shuttle service of this caliber is essential. Will definitely use your dealership for future needs ( not too often. I hope!) More
by Metcalf
Employees Worked With
Brad as a service advisor
November 17, 2019
This was my 1st visit and I’m was very pleased! IWill This was my 1st visit and I’m was very pleased! I Will be returning. Clean facility nice staff and free coffee and hot co co This was my 1st visit and I’m was very pleased! I Will be returning. Clean facility nice staff and free coffee and hot co co More
by carmenoglesby87
November 11, 2019
Friendly and helpful employees Unfortunately I had just purchased my new F- 150 Lariat from another dealership,I had a problem and Duval motors with it without any hesitation. Unfortunately I had just purchased my new F- 150 Lariat from another dealership,I had a problem and Duval motors with it without any hesitation. More
by Wayne
Employees Worked With
Daniel Harris
November 10, 2019
Excellent customer service was. Very professional was easy to explain what I would like to have for the price range I could afford she was very understanding and worked with me easy to explain what I would like to have for the price range I could afford she was very understanding and worked with me More
by Bestms
Employees Worked With
November 09, 2019
I have been a customer here for about ten years and every time I go I am treated with awesome customer service. I appreciate the way I'm treated and that's why I will keep coming back it's hard to find cust time I go I am treated with awesome customer service. I appreciate the way I'm treated and that's why I will keep coming back it's hard to find customer service nowadays. More
by Josh
Employees Worked With
November 07, 2019
Repair Outstanding job . Very quick and professional. Job was very speedy and efficient. Very east to work with and very convenient . Very much recommended t Outstanding job . Very quick and professional. Job was very speedy and efficient. Very east to work with and very convenient . Very much recommended to future clients. More
by walker
Employees Worked With
Chris Carter
November 07, 2019
Fantastic Experience While researching new trucks, I reached out to Duval Ford and was contacted by Internet Sales Manager Warren Hart. The Duval Ford team demonstrated r While researching new trucks, I reached out to Duval Ford and was contacted by Internet Sales Manager Warren Hart. The Duval Ford team demonstrated remarkable patience as I unrelentingly asked questions and requested information about different configurations of the F150 I was trying to find. Warren was very helpful and responsive, and once I identified the vehicle I wanted, he was able to locate and deliver on the truck. The vehicle price and purchasing process both vastly surpassed my expectations. I would like to individually thank and recognize both Warren (Sales) and Randy (Finance) for making this experience a pleasure. I got the specific truck I wanted, for a price with which I was very happy. Well done to the Duval Ford Team. Highly recommend More
by F150
