Duval Ford - Service Center

Outstanding service, communication and follow up. A pleasure to do business with such a group of people. A pleasure to do business with such a group of people. More

I've been to your dealership a few times for service. Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Me Your service department, including the greeters, technicians and Allison are amazing. This morning, I had a not so pleasant interaction with Mr. Mejia. I was making an inquiry as to the FCTP program and Mr. Mejia provided inaccurate information and was rude. During our interaction he rolled his eyes, stated inaccuracies and turned away as I was speaking with him. As an auto enthusiast, I'm always checking out or purchasing new vehicles. Based on my interaction with Mr. Mejia, I wouldn't consider a sales transaction with Duval Ford. My opinion is that all customers should be treated with respect and provided with service excellence, unless the customer is ridiculous. He clearly thinks customers need him, more than he does them. More

service department drive thru people were helpful and trustworthy. will definitely be having all future maintenance done here. trustworthy. will definitely be having all future maintenance done here. More

Always a great experience … Allison always makes sure all gets done.. thanks a lot … til next time gets done.. thanks a lot … til next time More

They really went of their way to fix the issue with my car and out got it all cleaned up car and out got it all cleaned up More

Professional and courteous and everyone was pleasant. Also kept me informed every step of the way. Also kept me informed every step of the way. More

I live by Jacksonville Beach and I pass other Ford Dealers to come all the way to Duval Ford to get any service because they are wonderful. I thank all of the staff for their friendly and professional Dealers to come all the way to Duval Ford to get any service because they are wonderful. I thank all of the staff for their friendly and professionalism while assisting me. More

Scheduling my appointment was very easy. My service rep Alison stayed in contact with me and kept me me updated with the progress of my truck. I will definitely be bringing my truck and other vehicles to D Alison stayed in contact with me and kept me me updated with the progress of my truck. I will definitely be bringing my truck and other vehicles to Duval Ford when they need services. More

The work was quickly and professionally done for a reasonable price. Thank you, Duval Ford. reasonable price. Thank you, Duval Ford. More

Visiting family (I live in Kentucky) and discovered a nail in the tire. After contact with service writer it was determined it would be best to replace all four tires due to tread wear. Since i was not nail in the tire. After contact with service writer it was determined it would be best to replace all four tires due to tread wear. Since i was not expecting to need service i didn't have an appointment. Since i was traveling home the next day i needed tires asap. The service writer ( I think His name was Christian )checked and the tires i needed were not in stock. He got on the phone, located the tires and had them delivered to the dealership. He then had the tires installed and my car safely on it's way. Glad he was the service writer I contacted. He went out of his way to insure my vehicle was once again safe to travel within that I was 100% satisfied More