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Duval Ford - Service Center

Jacksonville, FL

4.9
594 Reviews

594 Reviews of Duval Ford - Service Center

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January 12, 2022

I have purchased 3 Ford Explorers from Duval Ford. It is not the closest dealership to where I live but I like the people. If there is a problem, they do everything in their power to correct it. More

by bronzebunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whit Land
Jan 12, 2022 -

Duval Ford responded

Thank you bronzebunny for the confidence in the Duval Ford sales and service teams. We make the Duval Difference worth the trip plus we offer complimentary pickup and delivery.

December 31, 2021

The duval family have been very professional and concerned about the customers need for that I’m very grateful and wish them well. More

by Jsampson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Jan 03, 2022 -

Duval Ford responded

Duval Ford has a daily focus on putting Service First with great customer service, clear communications and excellent time management. Thank you Jsampson for the 5 star feedback.

December 29, 2021

Awesome service! I never have a problem when I come for servicing my Ford Escape. More

by gmitchell95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Duval Ford responded

Thanks gmitchell95 for trusting Duval Ford with the maintenance and repair on your Ford Escape. We appreciate the 5 star feedback.

December 27, 2021

Great caring people who pay attention to your needs and make sure your 100%satisfied. They are ready to take care of your problems to the best of their abilities! More

by waterout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Read
Dec 30, 2021 -

Duval Ford responded

We appreciate the 5 star review waterout for our Duval Commercial Vehicle Solutions team, an integral part of Duval Ford's success.

December 24, 2021

Excellent Service!!!!Excellent Service!!!!!Always a great experience. Keep up the good work team. Excellent More

by raspinwall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Duval Ford responded

Thank you, Thank you, Thank you! Duval Ford is honored to earn your enthusiastic 5 star review. A strong focus on customer service is part of the Duval Difference.

December 16, 2021

Great service with friendly people. Communicated all along the way until finished. Finished up when promised. More

by RPM200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Duval Ford responded

Thanks RPM200 for your 5 star feedback for Duval Ford. The Duval Difference focuses in clear communications throughout your visit along with respect for your time and schedule.

December 08, 2021

Duval Ford epitomizes the phrase "Customer Service". Rafael and Alden brought me in, got me in the truck "I" wanted and continue to provide service after the sale. I have never, in my life, had the cust More

by Barkingspider224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alden, Rafael Delgado
Dec 08, 2021 -

Duval Ford responded

Always great to hear when the Duval Difference and the Duval Ford team hit one out of the park. You can expect this level of customer service with every visit. Thanks BR for the 5 star shoutout for Rafael, Alden and the entire sales team. Enjoy your Ford F-150.

December 08, 2021

Awesome Service Advisor Bro Dibe that's my oil change Spot an a Lady & Guy greeters A+ Thanks MADDOOGG J'ville FL More

by MADDOOGG J'ville FL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bri Dube
Dec 10, 2021 -

Duval Ford responded

Duval Ford appreciates your 5 star shoutout for our service department. Bri and the entire time work hard every day to provide the best customer service in North Florida.

December 06, 2021

Very friendly, immediate helpful as soon as l arrived. Great service. Took care of my problems. Also, very courteous. More

by Bobbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Dec 08, 2021 -

Duval Ford responded

The Duval Ford service department appreciates your 5 star feedback for Allison and the entire service team.

December 05, 2021

The service I received from Duval Ford, courteous, and fast, and everyone was ready to get my Escape serviced and back to me More

by mnemeth_51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My Service Advisor
Dec 06, 2021 -

Duval Ford responded

Thank you mnemeth_51 for the 5 star recognition for the Duval Ford service team. Our complimentary multi-point inspection keeps you informed on the health of your Ford Escape.

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