Duval Ford - Service Center

Brought our Ford Focus in for a transmission issue. Allison was aware of the common problem with this vehicle and got us fixed up quickly. She kept us informed throughout the repair and handled all th Allison was aware of the common problem with this vehicle and got us fixed up quickly. She kept us informed throughout the repair and handled all the behind the scene details. I had never been to Duval Ford before for service in our 28 years living here. Because of the job Allison did for us I will return for future maintenance on our vehicles. She is a customer service specialist for sure. More

Mark in service was EXCELLENT!!! He put me first and made me feel right at home. He followed up with a phone call to explain everything. I would hire him.. me feel right at home. He followed up with a phone call to explain everything. I would hire him.. More

GREAT STAFF AND WOW A GREAT SERVICE TEAM!!! MY FAVORITE PLACE DO DO BUSINESS AND WILL RECOMMEND TO ANYONE WHO WANTS TO PURCHASE OR SERVICE THEIR VEHICLE PLACE DO DO BUSINESS AND WILL RECOMMEND TO ANYONE WHO WANTS TO PURCHASE OR SERVICE THEIR VEHICLE More

Duval Ford has been our "special" dealership for over 15 years. They provide top notch services, both for maintenance and buying a new vehicle. We will always use Duval Ford and recommend to all. years. They provide top notch services, both for maintenance and buying a new vehicle. We will always use Duval Ford and recommend to all. More

Mark was very professional and easy to do business with. He didn’t speak down to me because I’m a woman, but explained things in an easy way to understand. The service work was performed in a timely manner, He didn’t speak down to me because I’m a woman, but explained things in an easy way to understand. The service work was performed in a timely manner, which I appreciated. More

Great Service, i was quick abd very professional, super friendly., Whenever I'm in JAX thus is the place i bring my vehicle to 1. friendly., Whenever I'm in JAX thus is the place i bring my vehicle to 1. More

Awesome experience. Would suggest this customer service to a lot of people for comfort and joy. And thank you for your assistance and I will return in the future.. to a lot of people for comfort and joy. And thank you for your assistance and I will return in the future.. More

Great customer service. From initial greeting to picking up my vehicle. Everyone ensure I understood what was happening to my truck. All Covid 19 precautions were observed. up my vehicle. Everyone ensure I understood what was happening to my truck. All Covid 19 precautions were observed. More

tecs caught a leaking rear seal during a simple oil change, saving me costly repairs later. peace of mind knowing they check out my Transit completely change, saving me costly repairs later. peace of mind knowing they check out my Transit completely More

Outstanding customer service. I was kept informed throughout the process and didn’t feel pressured into any additional sales. The customer service representative was very friendly and helpful. throughout the process and didn’t feel pressured into any additional sales. The customer service representative was very friendly and helpful. More