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Duval Ford - Service Center

Jacksonville, FL

4.9
590 Reviews

590 Reviews of Duval Ford - Service Center

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October 31, 2020

Great job, fair price - my Duval Ford Commercial Service Team hit another Home Run. I will come back with the confidence that they will deliver excellence. More

by Pops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pace
Nov 02, 2020 -

Duval Ford responded

Thanks Pops for recognizing our Commercial Service division with 5 stars.

October 28, 2020

The service was absolutely amazing,I would recommend anyone to the facility. Great Job Duval Ford. Everyone was very nice and helpful. Thank you I appreciate your service More

by Jabrina29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Cathy Hawkins
Oct 28, 2020 -

Duval Ford responded

And we appreciate your business and 5 star recommendation Jabrina29. We work hard to provide the best customer service.

October 26, 2020

The service department at Duval Ford is great. They deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the p More

by EHJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Harris.
Oct 26, 2020 -

Duval Ford responded

Thank you EHJ for the shoutout for our service department and Daniel in Parts. We focus ever day on providing exceptional customer service and appreciate the 5 star recognition.

October 24, 2020

Daniel was great!!!!! Fast service and kept me updated on progress they got my business from here on out thanks was a good experience for me!! More

by Bjenks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 26, 2020 -

Duval Ford responded

Great to hear you will be a repeat customer Bjenks. We appreciate the 5 star review.

October 22, 2020

Only problem the charges. A new vehicle and my second service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. More

by safawe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frankie Bold
Oct 26, 2020 -

Duval Ford responded

Thank you safawe for your feedback. Please reach out to our service manager at sheila.mcfarland@duvalford.com so she can address your account further.

October 06, 2020

Just in for an oil change, tire rotation and usual checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. More

by Jim M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany McCoy
Oct 06, 2020 -

Duval Ford responded

Thank you Jim for the 5 star recognition for our service department, online booking and facility.

October 03, 2020

Excellent service from the service department. Expectations were fully met. They worked hard to make sure that I was happy and that all my needs had been met. Very patient and kind. More

by Dap83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think her name was Brittney in Service. She was excellent. There was also 2 younger gentleman that was with her that was very helpful as well. I was trying to see where my key goes.
Oct 06, 2020 -

Duval Ford responded

We appreciate your 5 star review Dap83. Our service department works diligently every day to provide the best in customer service.

October 01, 2020

Sean P always takes excellent care of my vehicles when I bring them in for service. Keeps me up to date with their progress and that’s all any customer can ask for. More

by Ajdavis19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
Oct 02, 2020 -

Duval Ford responded

We agree - thanks Ajdavis19 for your loyalty and the 5 star recognition of Sean.

September 27, 2020

The whole experience was great. Worked with my schedule and communicated with me very well as to what was being done. Everything completed in a timely matter. More

by Mike King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Pimental
Sep 30, 2020 -

Duval Ford responded

Thanks Mike for the providing a 5 star review of our service department. We strive hard every day to provide the best customer service and appreciate the recognition.

August 31, 2020

Allison was my service person and I truly felt like she was genuinely looking out for me and my vehicle! And she had a great attitude and a great smile! More

by tpate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison, Frankie
Aug 31, 2020 -

Duval Ford responded

We appreciate your feedback tpate. Thank you for recognizing Allison's great customer service.

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