Duval Ford - Service Center

Mr. Jordan knows how to run a service department. Great customer service. Duval Ford had big issues before him but the ship has been turned around. customer service. Duval Ford had big issues before him but the ship has been turned around. More

Recall Repairs When I arrived for my appointment, I was greeted and introduced to Sean. My wait time was about an hour, but that's because the rental I needed had n When I arrived for my appointment, I was greeted and introduced to Sean. My wait time was about an hour, but that's because the rental I needed had not yet arrived. I was given an estimate of 3:00 - 3:30 for the jobs to be completed. The staff was courteous enough to take me to the rental location so I could pick up my vehicle. When I arrived back at Ford, I was told that one of the items needed was not in stock, and that it would take 3 days to get it in. The good news is that Ford extended my rental contract. When I called to check on the status, I was told that an additional problem was discovered, and that the needed part was unavailable until another 2 or more days. Again, Ford extended my rental contract, and they were able to have Ford pay for the additional repair because it was related to the recall, though not listed specifically. While some people would have been put out by all the delays, especially during the holiday season, I was thankful for the rental I did not have to pay for, and for the additional repair I did not have to pay for. The staff was friendly, courteous, and helpful. More

Very nice. Everyone was great at customer service. Service on truck was great,thankyou.The waiting room is very nice and clean and quiet.Coffee is very good also Everyone was great at customer service. Service on truck was great,thankyou.The waiting room is very nice and clean and quiet.Coffee is very good also. More

Ford Fusion Sport ... Duval Continues to Shine. Purchased a Ford Fusion Sport at the end of July. I recently had a small cosmetic issue with the car, nothing serious, and Allison B. at Duval Ford we Purchased a Ford Fusion Sport at the end of July. I recently had a small cosmetic issue with the car, nothing serious, and Allison B. at Duval Ford went above and beyond to address my concern. Four months after my purchase and Duval Ford continues to ensure my driving experience with the car is perfect. Great staff and great dealership. More

JOHN ROHDE IS FANTASTIC ON A RECENT SERVICE/WARRANTY REPAIR, JOHN ROHDE WENT OUT OF HIS WAY TO COMPLETE THE WORK. ALL WAS DONE FLAWLESSLY, AND HIS PROFESSIONALISM WAS TOP-SH ON A RECENT SERVICE/WARRANTY REPAIR, JOHN ROHDE WENT OUT OF HIS WAY TO COMPLETE THE WORK. ALL WAS DONE FLAWLESSLY, AND HIS PROFESSIONALISM WAS TOP-SHELF! More

Zach checked me in promptly and they took my car back quickly for the oil and filter change I came for. They offered the 30k checkup and were very cordial during the entire process. quickly for the oil and filter change I came for. They offered the 30k checkup and were very cordial during the entire process. More

Recall Brought my daughters car in for a recall repair. Had never been into a Ford Dealership. Quick service and a nice place to wait. Recall took less tim Brought my daughters car in for a recall repair. Had never been into a Ford Dealership. Quick service and a nice place to wait. Recall took less time than expected, which is always a bonus. More

friendly service, with honesty I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. I had left a large amount of change in my money holder and cup holder and not a cent missing. Very honest men and women in quick lane. More

Always go there Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel a Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel are attentive, honest, and trustworthy. Will continue to go to Duval Ford. Highly recommend! More

Fast prompt service Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and en Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and enjoyable. As the only driver in the family, a shuttle service of this caliber is essential. Will definitely use your dealership for future needs ( not too often. I hope!) More