Duval Ford - Service Center

Service with a smile I needed a new battery. I was told to bring the car in before 7. II got there around 6:30. It took less than 20 minutes. Excellent service. I needed a new battery. I was told to bring the car in before 7. II got there around 6:30. It took less than 20 minutes. Excellent service. More

Easy and pleasant A wonderful experience every time I’m there..these people love what they do and where they do it. The new facility is incredible and a real asset to t A wonderful experience every time I’m there..these people love what they do and where they do it. The new facility is incredible and a real asset to the westside More

excellent service Easy to make an appointment, excellent service, kept me fully informed. I would gladly recommend the service dept at Duval Ford.Thank you for good wo Easy to make an appointment, excellent service, kept me fully informed. I would gladly recommend the service dept at Duval Ford.Thank you for good work. More

My first oil change on my new truck! The service was first class and everyone with whom I interacted that day proved to be extremely professional, polite and pleasant as well as cordial a The service was first class and everyone with whom I interacted that day proved to be extremely professional, polite and pleasant as well as cordial and just plain friendly! More

They did what needed to be done in less time than promised. Duval Ford has always treated me right. I have bought a '74 F350 Super Camper Special here. My last is a Ford used 2009 Flex. Great service on it. Whe Duval Ford has always treated me right. I have bought a '74 F350 Super Camper Special here. My last is a Ford used 2009 Flex. Great service on it. When you drive a Flex you want to buy one. More

The Works Great service. Communications err prompt and clear. The service was done as scheduled and when promised. The price was fair and no surprises at checko Great service. Communications err prompt and clear. The service was done as scheduled and when promised. The price was fair and no surprises at checkout. More

Oil change The service writer was knowledgeable friendly and got me in and out quickly. The car came back clean and the facilities are clean. The waiting area is The service writer was knowledgeable friendly and got me in and out quickly. The car came back clean and the facilities are clean. The waiting area is nice and the entire staff is friendly and professional. More

Confused The other day I had a little foul up - broke out a taillight on my Ford F 150 call the service department to set up an appointment and was asked if I The other day I had a little foul up - broke out a taillight on my Ford F 150 call the service department to set up an appointment and was asked if I had contacted Parts Dept to see if the part I needed was in stock. I said no and was transferred to Parts - now is when the confusion started - in the past I call the Service Dept tell them what I need, they put me on hold to check with the Parts Dept to make sure the part is in stock. Once it is determined that the part is in stock I make the appointment to get the repair done - come in get the work done and all's good. Not my job to see if the part is in stock unless I'm doing the work myself. * I was also quoted the wrong price for the part I needed. When I got to the dealership and explained everything it was taken care of in a professional and timely manner - Thank You. More

Grease seal was torn Our service rep Brad was excellent. We were checked in and our motor home was repaired in 3 hours. Both parts we needed were in stock saving us a re Our service rep Brad was excellent. We were checked in and our motor home was repaired in 3 hours. Both parts we needed were in stock saving us a return trip. Will definitely recommend Duval Ford Service Department to everyone.. More

Service was very thorough and visit was very efficient. Outstanding job by service department. Service writer was very good and appreciative of my time and needs. Time spent looking over your very spaciou Outstanding job by service department. Service writer was very good and appreciative of my time and needs. Time spent looking over your very spacious lot. Sales staff was very nice and willing to just talk about the various offerings. More