Duval Ford - Service Center

Recall item 1. Easy to make appt. 2. Very efficient during check in 3. Completed service before time indicated 4. Service Advisor was competent, and friendly 1. Easy to make appt. 2. Very efficient during check in 3. Completed service before time indicated 4. Service Advisor was competent, and friendly 5. Courtesy pick up driver, Cathy, was friendly, and efficient More

Excellent service Awesome with filing our extended warranty claim . And providing a rental vehicle while our vehicle was being worked on. Would recommend this dealers Awesome with filing our extended warranty claim . And providing a rental vehicle while our vehicle was being worked on. Would recommend this dealership to my friends/family. More

Routine service Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as Although I didn’t lease my vehicle for Duval Ford I have it serviced here always. The staff in the service department know me by name and treat me as a guest. Keep doing with you do! More

The service rep was very helpful. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. She got my truck in four emergency repairs and got me back on the road. I’m from Ohio and needed to get home. More

Found and fixed problem other service center couldn't I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engi I was told by a service center my car needed a new catalytic converter. When they went in to fix that, they said mine was fine but I had internal engine damage and needed a new engine. My car is from 2012, but it already needed a new engine in 2017, so I knew that couldn't be it. I brought my car to the Ford dealership, and they told me I needed a cap replacement and a new timing belt. My car has been working beautifully since I got it back. Definitely going back there for future services. More

Best Customer Service Experience at a Dealership for repairs I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of I was put through the ringer at another dealership that costed time and money and secere frustration. I travel almost 2 hours to make sure that all of.my service needs for my Ford, will be taken care of at Duval Ford. All Staff was severly polite, welcoming, courteous, and patient. Service Writiers were absolutely amazing. For the amount of work the needed to be done and without me on their schedule, the Service Team went above and beyond in customer satisfactiin by completing the service to my vehicle within 1 day. No quality was sacrificed either. 100% reccommendation to Duval Ford dor all of your service needs. -Richard, Customer of Duval Ford! More

Get individual treatment, not just a number Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource c Great service department! Had a couple of "kinks" , but nothing that couldn't be immediately rectified. My only suggestion would be to not outsource cleanong/detailing as to have consistency with the same great Duval Ford standards. Again, nothing that was not appropriately and promptly corrected. More

Professionals These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L These people greeted me right away at the service area, and got me in and out while I waited for several service jobs to be completed on my F-150 3.5L ecoboost. They were courteous and professional, with helpful advice. I recommend this dealership if you need service on your Ford product. David Harris was great to deal with. More

Always top notch service From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle From the moment you arrive the service personnel are all over you from opening the door to handling the need. Communication was fantastic and vehicle was repaired on time. Great professional people and always happy to help. More