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590 Reviews of Duval Ford - Service Center
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April 06, 2019
2nd time 'round The staff, specifically Stan, took the time to listen to my concern especially when it came to the mechanic's failure to put back certain minuet plas The staff, specifically Stan, took the time to listen to my concern especially when it came to the mechanic's failure to put back certain minuet plastics screws under the hood. I believe Mike should have explained more in detail the battery issue and not just I need new one. Im very particular with this Mustang inside and out. This was a far more better experience than the one in November. More
by Liz S
Employees Worked With
Stan Farmer
April 02, 2019
Best dealership ever! I will always go to this dealership to buy a car and for maintenance. I have bought 2 cars from them and service has always been great. I recently wen I will always go to this dealership to buy a car and for maintenance. I have bought 2 cars from them and service has always been great. I recently went to a different ford dealership due to moving to a different side of town and the service was horrible. I will now make the drive to go to this dealership! More
by tiani
Employees Worked With
March 23, 2019
Great service Took my 1996 Bronco in due to it dying while driving. Jason eliminated potential issues and narrowed it down to a bad stator and ignition module. He a Took my 1996 Bronco in due to it dying while driving. Jason eliminated potential issues and narrowed it down to a bad stator and ignition module. He also recommended that I look at replacing my battery. In addition, they took care of some recalls (Cruise control and electrical brake switch) from 10 years ago that previous owner took in for the free repairs. More
by MarneRider6
Employees Worked With
Jason Farmer, Technician Sean Phennera, Service
March 21, 2019
Fantastic Service Brought truck in for hard shifting, they looked it up and there was a TSB for it. Tech did what he does and the truck has never shifted better. First Brought truck in for hard shifting, they looked it up and there was a TSB for it. Tech did what he does and the truck has never shifted better. First year 10 speed so I knew there would be minor glitches. Totally satisfied with the writer and the tech involved. More
by Squid
Employees Worked With
Sean Pimental
March 16, 2019
Outstanding They always have treated me right and then some. I would give them my highest recommendation. Always have been straight with me. Worked to get me t They always have treated me right and then some. I would give them my highest recommendation. Always have been straight with me. Worked to get me the lowest cost. More
by Jmpncsu24
Employees Worked With
February 16, 2019
Good experience process was a success. Coolest leek was hard to find. Took them a week, but finally found the problem and ordered rage part. Fixed in a coup,e days process was a success. Coolest leek was hard to find. Took them a week, but finally found the problem and ordered rage part. Fixed in a coup,e days More
by Burgandy ford
Employees Worked With
Chris Smith
February 11, 2019
The services I received was excellent I felt they really cared about your concern . They were on time as indicated. I would recommend a friend for sales and service at this dealer. I felt they really cared about your concern . They were on time as indicated. I would recommend a friend for sales and service at this dealer. More
by Grady H
Employees Worked With
Tom
February 07, 2019
Beat experience John Rhode is a wonderful Service Advisor. He is patient and willing to help. He is always prepared to explain everything in a way that is easy to und John Rhode is a wonderful Service Advisor. He is patient and willing to help. He is always prepared to explain everything in a way that is easy to understand and makes you feel comfortable that you have chosen the right place to fix your vehicle. More
by Cbrowning
Employees Worked With
February 06, 2019
Very nice folks....ALL! Took my RV in and had it fixed the next day. Full detailed explanation of repair. Even put up with my crappy jokes. Awesome team! Took my RV in and had it fixed the next day. Full detailed explanation of repair. Even put up with my crappy jokes. Awesome team! More
by Bawana
Employees Worked With
Christopher Carter, Cathy Hawkins
January 27, 2019
Relaxing while I wait Ford has done a 100 degree turn around, I never mind waiting to get my oil change, they now have a spacious waiting room with big screens, a cute play Ford has done a 100 degree turn around, I never mind waiting to get my oil change, they now have a spacious waiting room with big screens, a cute play room and great coffee that’s actually always hot and with a variety of creamers and condiments. Service guys are so pleasant and thorough with my truck as usual. More
by Shelbys220
Employees Worked With
