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Duval Ford - Service Center

Jacksonville, FL

4.9
553 Reviews

553 Reviews of Duval Ford - Service Center

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June 14, 2023

Best service in Jacksonville Florida by far these guys go above and beyond to make sure that you are completely satisfied More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan
Jun 16, 2023 -

Duval Ford responded

100% Customer Satisfaction is our goal. Duval Ford appreciates your 5 star feedback for our entire service department.

June 10, 2023

Everyone is always friendly and my service is always wonderful! I appreciate that they keep my service within the time frame they say my service will be completed. More

by nola-jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Duval Ford responded

We follow our Duval Service First commitment with great customer service and time management Nola-Jones. Duval Ford appreciates your 5 star review.

June 09, 2023

Great Service Dept. couldn’t be happier outstanding dept. i buy my trucks there because of this dept More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean in service
Jun 13, 2023 -

Duval Ford responded

Thank you Jr for making Duval Ford your dealership of choice for service and sales.

June 08, 2023

Been using Duval for many years. Sheila and the whole staff have always been great. More

by richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Duval Ford responded

Thank you Richard for sharing your 5 star review with Sheila and the entire Duval Ford service team.

May 24, 2023

Best Ford Dealership around. Fair prices... Great service. I once went to the other ford dealership down the road. and for the service i wanted they wanted 600 bucks. This ford d More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison was amazing!
May 30, 2023 -

Duval Ford responded

Thanks Walter for sharing your 5 star experience with Duval Ford. Competitive market pricing always keeps us a step ahead in Jacksonville.

April 23, 2023

Always treat me great. Service Manager Sheila is the best! Mr. Rhode is excellent also! More

by C Brannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Sheila McFarland
Apr 24, 2023 -

Duval Ford responded

Thanks C Brannon for the 5 star review recognizing Sheila, John and the entire service department of Duval Ford. The Duval Service First promise aims for the best customer service in North Florida.

April 10, 2023

The valet service was awesome, great service as I am very busy and have trouble finding time to get my car to the dealership. More

by PMARKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Duval Ford responded

Thanks PMARKIEWICZ for sharing your 5 star experience with the Duval Ford pick-up and delivery option. We want to make all your car needs as easy a possible.

March 29, 2023

I’ve been coming here for almost 40 years. I’ve mostly have had good experiences. There have been a few not good experiences. More

by ccook56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Duval Ford responded

Thanks ccook56 for your almost 40 year commitment to Duval Ford. We work diligently every day to provide the best customer service in North Florida.

February 22, 2023

I had a bad experience at the dealership detail shop and Duval Ford was quick to correct the problem. I was setup with an at home detail service which did an outstanding job. I’m happy that Duval Ford went More

by Kidvegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Duval Ford responded

Issues may happen, what is more important is how you handle the issue. Thanks for sharing your 5 star experience with Duval Ford making things right for you Kidvegas.

February 10, 2023

The service team at Duval Ford Commercial Solutions have hit another home run! My service was done on time and at the quoted price. I am glad they have my back. Thank you all, so very much. I will be back. More

by Pops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Davis, Chris Pace
Feb 13, 2023 -

Duval Ford responded

The Duval Commercial Vehicle Solutions team is an integral part of the success of Duval Ford's service reputation. Thanks Pops for sharing your 5 star experience.

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