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Duval Ford - Service Center

Jacksonville, FL

4.9
553 Reviews
Call Service Center (904) 387-6541

553 Reviews of Duval Ford - Service Center

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January 29, 2023

I was treated as though I was the only customer in the service department and they took exceptional care of my vehicle. The service representative(s) were courteous and professional. Keep up the excelle More

by vignola, david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Duval Ford responded

The Duval Ford Service First promise focuses on customer satisfaction and clear communications. Thanks David for the 5 star review.

Helpful
December 27, 2022

Good communication worked to try to save me money. Mark Rogers good job well done. More

by geefrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Report | Print
Dec 30, 2022 -

Duval Ford responded

Duval Ford's Service First promise includes clear communication and attention to details. Thanks geefrancis for the 5 star recognition for Mark and the entire service team.

Helpful
November 24, 2022

Everything was great. Christian did an excellent job!! I will definitely recommend Duval Ford to friends and family!! More

by Jay0410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Nov 28, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star recommendation for our service department Jay0410.

Helpful
November 14, 2022

Very happy with Allison and the service I received on my truck at duval ford. More

by tripp.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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Nov 14, 2022 -

Duval Ford responded

Duval Ford loves to hear about your 5 star experience with our service team Tripp. Allison is a great advocate for our Service First commitment to our guests.

Helpful
November 05, 2022

Very nice personnel always willing to help me when I can’t get to the dealership to drop off my truck. More

by Soupie21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Duval Ford responded

Thanks for sharing your 5 star input for our mobile and pickup/delivery service Soupie21. Duval Ford puts Service First at the dealership, online and in your driveway.

Helpful
October 29, 2022

Mark was great to work with. He did a great job keeping me informed and returned to me a clean vehicle that is running great. Just made a trip in it with no troubles. More

by JCaponis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Report | Print
Oct 31, 2022 -

Duval Ford responded

Duval Ford is glad to hear you trip was a success. Thanks JCaponis for sharing your 5 star experience. Mark and the entire service team work diligently to provide clear communications. Complimentary car wash is offered with every service visit.

Helpful
October 16, 2022

As always, Duval Ford did a great job servicing my vehicle in a professional and timely manner. More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Loque
Report | Print
Oct 18, 2022 -

Duval Ford responded

Thanks Jr for recognizing Duval Ford's customer service and time management with 5 stars.

Helpful
October 12, 2022

Mark Meade was fantastic. Went above and beyond in getting my warranty work done so I could drive my truck on vacation. Everyone does a great job there. Thank you More

by sbowman792
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Meade
Report | Print
Oct 14, 2022 -

Duval Ford responded

Thanks sbowman792 for sharing your 5 star experience with Mark and Duval Ford. Happy to hear your warranty work was done quickly to get you on vacation.

Helpful
October 01, 2022

Thanks so much for getting me back on the road and for performing the service so quickly. More

by clay.hall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Report | Print
Oct 03, 2022 -

Duval Ford responded

Duval Ford appreciates your business clay.hall. Our Service First promise includes superior time management.

Helpful
September 25, 2022

My service was phenomenal! !! Had my Ruby done in 45 mins, and so courteous and professional! She was clean, oil life reset, and ready for my trip to Ocala! More

by shinymouse1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My maintenance Rep
Report | Print
Sep 26, 2022 -

Duval Ford responded

Glad our team at Duval Ford could take care of your vehicle in a timely fashion to get you out the door and on the way to Ocala shinymouse1.

Helpful
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