This is the second car I have leased with Dyer. The people at Dyer go above and beyond to make you feel comfortable in both the sales and service areas. Buying or leasing a car is also made easy and if a car is not available, they will go out of their way to find what you are looking for in the State of Florida.
Despite this, there are a few negatives worth mentioning. Regarding servicing, I brought my first Mazda to the service area for all oil,filter and servicing changes. At each appointment the tires were also rotated. At 27,000 miles the tires started to cup and I heard an uneven sound coming from the tires. I brought the car in for the service area to check out this problem. They said the tires were uneven because I didn't rotate the tires often enough! I told them their service area supposedly rotated the tires every 5000 miles and I was billed for it! I went to a tire dealer to look at the problem and they told me the same thing...not frequent enough rotation. The end result was over $700 for a new set of tires. I wrote to Mr. Dyer but never got a response or an explanation. It was very disappointing.
As far as sales, the people have been knowledgeable and very friendly. There is no pressure to buy or lease and they go out of their way to find exactly the vehicle you are looking for. Very nice. This last lease went smoothly however I had an issue with the window tinting that was already on the car which was very dark. The dealer said if I wanted it removed they would take care of it but I should do it within the first couple of days after taking possession of the vehicle. I went back to them and said I only wanted the rear door windows and back window tinting removed and replaced with a lighter tinting. I offered to pay the difference. At that point I was told it was better to go directly to the window tinting business and take care of it myself. I was also told at that time that $250 had been taken off the price of the car for this purpose,,,which I was not aware of until this time. I wrote to the sales manager for an explanation and have not received a response. I find this also very disappointing considering the otherwise positive view I have of the dealership.
I love the Mazda and the people have generally been wonderful but this lack of communication is an issue which the dealership needs to address..