Dyer Mazda

This dealership is completely unprofessional and dishonest. I was buying a beautiful used Hyundai Tucson there.I live in a city about 2 hours away. I told them that I was cash buying the car. I was dishonest. I was buying a beautiful used Hyundai Tucson there.I live in a city about 2 hours away. I told them that I was cash buying the car. I was going to fill out the paper work online and buy it sight unseen. They were going to meet me at the train station between us. Done deal. Well the minute I was downloading the paper work to fill it out to wire them the money, they TEXTED me that the car was sold! I said. “yes, it is sold to me. I am about to wire you the money IN FULL now”. “No we sold it to someone else, who just walked in. Sorry, it’s not as though you had a deposit on it or anything” WELL they never told me, make a deposit right now or the deal is a no-go. They were really bungling the sale before that too. The person I had been speaking to didn’t know if I could pay for it without seeing it first and didn’t know how to handle that.. I had to finally say “look I’ m about to hand you for 35k, please figure out a way for me to do that. Ask your manager if you don’t know how” I was very patient. Also I will say the communication leading up to this going back and forth on price was very condescending but I didn’t say anthing because I mean who cares? I’m going to get this gorgeous car I want…. I don’t need to be treated with kid gloves. BUT TO SELL THE CAR I WAS LITERALLY IN THE MIDDLE OF BUYING is despicable behavior. I ended up buying a gorgeous Hyundai Tucson with 12k mile in perfect shape from Napelton Hyundai in Palm Beach and they were wonderful. So I suggest you go there instead. The end. More

I came in for an oil change. The new showroom is beautiful and the service was great. My service adviser, Thomas, was knowledgeable and courteous. I’ll be getting my service ther The new showroom is beautiful and the service was great. My service adviser, Thomas, was knowledgeable and courteous. I’ll be getting my service there regularly. More

Bait and switch at service counter for oil change. They always took competitors Mazda coupon but after taking the coupon from my phone did not apply it to final bill. The service writer said the last They always took competitors Mazda coupon but after taking the coupon from my phone did not apply it to final bill. The service writer said the last guy who was here was giving away to many freebies and they would no longer honor the other Mazda dealer coupon. "If you want to use the Stuart Mazda coupon you should go to Stuart". She said there is a new service manager and she is cracking down on everything and that the price structure was fixed and not changeable. I did find a Dyer coupon in my app and the oil changetire roation went down from $101 to $80.18. Still would have been 6 bucks cheaper with the other coupon. While there, I noticed the new Miatas have a $4k price profit gouge for xxxx like nitrogen tires, and paint sealant and for "app", etc. This place has gotten money hungry and doesn't care about their customer base. They are builidng a new dealership right next store so now they want to screw everyone they can. Do not go here!! this webform forces me to name a person i worked with but no one is listed here. More

We had a scheduled an appointment for a dashboard message saying “In-vehicle network malfunction”. Upon arrival, service manager Kevin told us, without remorse or care, that there had been an error with the saying “In-vehicle network malfunction”. Upon arrival, service manager Kevin told us, without remorse or care, that there had been an error with the scheduling staff and they could only inspect the car mornings (not afternoons anymore). He couldn’t care less about people missing work and the inconvenience this had caused. After pointing out that this was our 2nd bad experience there and that was not acceptable, he reluctantly offered a full detailing service at the next appointment. However, when we brought the car back the car had simply been washed, and poorly washed. The inside & outside detailing service advertised: exterior waxing, interior vacuuming, carpets shampooing, wheels cleaning, etc. None of that had been done. No inside vacuum, no waxing, dirt and sand all over the driver’s carpet area, stained of sprayed greasy liquid all over the inside leather (splashes not wiped), areas not cleaned at all, dirt all over the exterior front, all tires and above compartment muddy, etc. On top of that they – once again (happened once before) had put way too much air (nitrofill) 40 psi (which increases to 42-43 when driving in hot weather) on a recommended 35. We called Kevin to let him know. He told his assistant that he didn’t want to take my call and that his manager Amanda Clark would call me. Amanda never called. No surprise. This whole experience was unprofessional, unethical, unacceptable behavior on Mazda Dyer’s part. We reached out to Mazda corporate office. They were very responsive and apologetic. Such an embarrassment for the brand name. A place to avoid!! More

From sales to service, I have had a pleasant and easy experience at Dyer Mazda. Wes in service has been more than helpful explaining the service needed. experience at Dyer Mazda. Wes in service has been more than helpful explaining the service needed. More

Absolutely horrible experience. I came to see a 2016 Subaru Forester one week ago, and when I arrived the car was having work done. I was able to look at the interior, which had obviously not been clean Subaru Forester one week ago, and when I arrived the car was having work done. I was able to look at the interior, which had obviously not been cleaned. The salesman, Rob, advised that there would be a full detail as well. During this time, I spoke with Rob about trade in value for my current vehicle, and he told me that he thinks it could be worth $1000 and possibly more upon arrival. When I came to the dealership this evening, Rob seemed to be checking his phone for the time a lot, and mentioned finishing the deal up “quickly.” He proceeded to tell me that my car would only be worth $500, that he “didn’t even want to offer that much.” When I test drove the Subaru, the AC switched from ice cold to cool to lukewarm, and when I parked there was a yellow coolant leak under the vehicle. When I asked Rob about it, he said that it was water and completely normal for all cars to leak that much. When I made a confused face, he literally said “believe me or don’t.” Super unprofessional and an all around bad experience. More

Very pleased with my first Mazda ever purchased. Indiana helped me on the sales floor, he’s very nice and very helpful. All staff pleasant. helped me on the sales floor, he’s very nice and very helpful. All staff pleasant. More

Very happy with the purchase of my CX30, the sales person I worked with Pet I think was the best. This is the 2nd SUV I have purchased from them. I worked with Pet I think was the best. This is the 2nd SUV I have purchased from them. More

If you want a trouble free after the sale experience, AVOID THIS DEALER. Great promises, NO action. Difficulty getting a return call Refund issue dragging already 3 months. NO REFUND received, even af AVOID THIS DEALER. Great promises, NO action. Difficulty getting a return call Refund issue dragging already 3 months. NO REFUND received, even after repeated calls. If you want NO SERVICE, this is the ideal dealer. More

Best Car Dealership Experience Ever! Buying a new Subaru through Dyer was the best dealership experience we've ever had. Our Salesman, Rob Galpin, was great! We started looking at the 201 Buying a new Subaru through Dyer was the best dealership experience we've ever had. Our Salesman, Rob Galpin, was great! We started looking at the 2019 models in August and ended up buying a 2020 model in November. Rob is friendly, professional, knowledgeable, and he has the patience of a Saint! We never felt any pressure to buy a vehicle and there was no haggling over the price. Our Finance Rep, Chuck Marchetti, was also excellent. We highly recommend Dyer Subaru!   More