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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,468 Reviews
Call Service Center (888) 745-2599

1,468 Reviews of Eagle Buick GMC, Inc. - Service Center

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July 21, 2021

Jayson was awesome. Very professional, work was done correctly and in a timely manor. Car was in for warranty work. Thanks and I Will not hesitate bringing my vehicle back in. More

by Neal H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson
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Jul 23, 2021 -

Eagle Buick GMC, Inc. responded

We cannot thank you enough for this glowing review of our service center, Neal! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Eagle Buick-GMC Team

July 20, 2021

they had our truck for 21/2 months didn’t fix what they were supposed to tried to say our warranty wasn’t there. ( which come to find out it is and so they dick around having our truck which put our busin More

by sterlingtreeandlawnscaping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service Manage Scott, Jim Martin, Laura Tramontana, Trudy Gilley
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Jul 21, 2021 -

Eagle Buick GMC, Inc. responded

Needless to say, this review comes as a surprise. You came to us from another dealer because they would not take care of you nor provide you with transportation while you were in for service. We graciously took you in thinking that we could truly make a difference for you. The extended warranty information you provided was incorrect. Not once, not twice, but three times. Regretfully, when calling in claims to extended warranty companies we can be on the phone well over an hour each. At one point we were playing phone tag with your selling dealer to try to find your policy information, only to find out that you did not have the coverage that you said you had. When all was said and done, your extended warranty company denied coverage on many of your requested repairs, Eagle paid over $2,000.00 for your rental that we promised to give you, and to date you have avoided our calls requesting payment for your deductible, oil change, and filter. We had the very best of intentions to help you when your other dealer couldn’t. We would have much rather had a face to face conversation about this rather than putting it out for the world to see. We respectfully request that you pay your deductible and for the oil change and filter we replaced. We also sincerely hope that you can find a facility that will provide the level of service you seek.

July 17, 2021

No, would not send somebody there for service work! Quality of the (tech) is questionable? If you do find yourself there , good luck , I hope you or somebody you know has automobile knowledge,it will b More

by banfla8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott, in service is a 5 star himself , Jim Martin
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Jul 21, 2021 -

Eagle Buick GMC, Inc. responded

We are very sorry to hear that you feel this way. We would love to speak with you regarding your experience. This is not the level of service we wish to provide and we need your help to identify what went wrong. We are unable to determine your name and therefore unable to contact you directly. Please reach out to a member of our service management so that we can determine what action to take to prevent this type of sentiment. Our service team awaits your call - (352) 795-6800. Sincerely, The Eagle Buick-GMC Team

July 16, 2021

Very pleased with the way they handled our issues with our vehicle.it took awhile to complete the issue but they handled it and we have the car back. More

by Chocolatesbyvanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Eagle Buick-GMC Team

July 16, 2021

Great service department. Scott in service excels at making his customers happy. Had a/c issues with my truck and was in and out in a very short period of time More

by Chuckb64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Eagle Buick-GMC Team

July 15, 2021

People friendly, helpful, and courteous. The grounds People friendly, helpful, and courteous. The grounds clean and comfortable The the the the the the the the the the the the the the the More

by Rollineagle@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Eagle Buick-GMC Team

July 15, 2021

I love this dealership. They have always been super nice. The service department is great. I try to always get Jason, but the are all super. More

by judymeredith53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana, Trudy Gilley
Report | Print
Jul 19, 2021 -

Eagle Buick GMC, Inc. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Eagle Buick-GMC Team

July 09, 2021

Cannot believe how nice everyone treated me Cody took awesome care of me with a couple other gentlemen can’t thank you enough for everyone taking such time with me to buy a car More

by BLACKTOP60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Tramontana
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Jul 12, 2021 -

Eagle Buick GMC, Inc. responded

Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, The Eagle Buick-GMC Team

July 09, 2021

Fast and friendly service - I scheduled an oil change and tire rotation and was in and out in about 1 hour. I am very satisfied with Eagle GMC More

by Gjack
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
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Jul 12, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Eagle Buick-GMC Team

July 07, 2021

We had great service with Ashley, great service with our GM points(I can’t remember her name) ,we also had an accurate diagnosis and wonderful technician Although my platinum after care insurance wasn’t cov More

by Sdbache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Storman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley-service , Jim Martin
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Jul 09, 2021 -

Eagle Buick GMC, Inc. responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Eagle Buick-GMC Team

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