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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,504 Reviews

1,504 Reviews of Eagle Buick GMC, Inc. - Service Center

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September 22, 2020

Laura is awesome great customer service !! She went above beyond to make sure that we were taken care of. She is a pleasure to deal with! More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
September 18, 2020

All service got finished in a timely manner and everyone was nice when i picked up suv and if i need anything else i know who to call More

by yvonnerolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
September 14, 2020

Always friendly and easy to work with. They can usually get me appointment within a days notice. They service my vehicle right away. It comes back clean too. More

by Rivahjoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana, Trudy Gilley
September 14, 2020

Denise was fantastic to work with! She made sure I was able to use my points towards the purchase of a car cover for my 2019 Acadia. More

by livingeasy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise
September 12, 2020

Our problems were taken care of once and for all and in a timely manner. The price was fair and we feel safer on the road. THANK YOU! More

by Vinnytomasulonnytomasulo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
September 11, 2020

very good service and friendly staff. they brought the used air filter and cabin air filter out for me to look at and i could both needed replacing. [i bought the car new from that dealer] More

by peggyjburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jayson gilmour, Jim Martin
September 07, 2020

My service advisor is Scott Kelly,does an outstanding job,always keeps me informed of what’s happening I will always come to this dealship to have any work done on my Buick More

by Waldman38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
September 04, 2020

Service employees were outstanding and quick and very professional.I was very impressed.Josuh was outstanding in handling my problem.I will always service my vehicle at your Dealership.7 More

by wupton001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Storman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Martin, Laura Tramontana, Trudy Gilley
September 01, 2020

Service took longer than expected, but I felt I was well taken care of. Scott was very professional and straight forward. I was disappointed after I picked up the vehicle and noticed the tech that must have More

by Jdenney0290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
August 25, 2020

Was in on 8/20/20 for an oil change. They looked also at my tires. Took 2 hrs to do an oil change. Had to have 3 tires replaced and was quoted a price of $310.12. Scheduled to come back for tire replacem More

by CHASE080309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Martin
Sep 01, 2020 -

Eagle Buick GMC, Inc. responded

Thank you for your review. We are sorry that you still feel this way. In addition to honoring the quote improperly provided by a new team member (without labor) we provided another $20.00 off coupon on the alignment. Please note that it is not uncommon to take 2 1/2 hours to perform the alignment and replace and balance three tires from your entrance to exit. However, the oil change should not have taken so long. Regretfully, although no excuse, the previous 2 vehicles had screws in their tires which added to your wait time. Please contact our Service Director for a resolution that works for you. We sincerely appreciate your business.

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