Eagle Buick GMC, Inc. - Service Center

Very unhappy with the service center each time I go they have challenges completing task scheduled. This time my seat heater was not working they ordered parts I had to call to check every two weeks because have challenges completing task scheduled. This time my seat heater was not working they ordered parts I had to call to check every two weeks because they have issues with courtesy calls in repairing the seat they had a unqualified tech work on my car when he put the seat in the car he gouged the speaker cover with the seat track also the manual release. To top it off the heater in the seat does not work still the service guy stated there is a module that needs replaced the module that was to be ordered when this whole fiasco started,Also have a issue with the tire pressure on going they stated they put air and no issues but when I went to pick up the car the tires were low keep an eye on it and the rec tire pressure 30 lbs the tech put 40 in them very upset still waiting on the dealership to call I gave the dealership a great google reveiw 5 Stars if possible I would give service a negative 5. More

Professional customer centered service. Clean inviting waiting room. Friendly helpful service writers that listen to what the customer needs. Clean inviting waiting room. Friendly helpful service writers that listen to what the customer needs. More

Would give it 5 stars as usually I never have a issue and enjoy coming to get my truck serviced and will continue to go here. But this past time, they forgot to put a air filter cap back on and saw it on top enjoy coming to get my truck serviced and will continue to go here. But this past time, they forgot to put a air filter cap back on and saw it on top of the truck next to the windshield wipers while driving down the road, also the eta was 2-3 hours and unfortunately took a little over 5 hours. More

They set up the appointment, got me in and got it done. Excellent job and timely. Excellent job and timely. More

Excellent service…Scott is great in the service department. He is always olive and curtious and willing to help. department. He is always olive and curtious and willing to help. More

Had to return after to reset tire monitor, had a little trouble on the phone them saying it was not anything they fail to do or do right. trouble on the phone them saying it was not anything they fail to do or do right. More

In the process of getting my A/C serviced for complaint of “short cycling” (which wasn’t corrected) my car received minor front end damage. It took a week to get repaired at an off grounds collision shop. of “short cycling” (which wasn’t corrected) my car received minor front end damage. It took a week to get repaired at an off grounds collision shop. More

I brought my vehicle in at 8am which was my scheduled appointment time. At 3pm, I received a phone call from Eagle asking if I could wait until tomorrow for the mechanics to look at the vehicle. Why sche appointment time. At 3pm, I received a phone call from Eagle asking if I could wait until tomorrow for the mechanics to look at the vehicle. Why schedule an appointment if my vehicle won't even be diagnosed until the next day? That seems like very poor customer service - my dropping the vehicle off or staying and waiting should not affect when my vehicle is repaired. More

I have never had a bad experience with the service department. This is my third Buick I bought at Eagle Buick. A customer since about 2006. department. This is my third Buick I bought at Eagle Buick. A customer since about 2006. More

Always very professional and knowledgeable and get you in and out as fast as they can. and out as fast as they can. More