Eagle Chevrolet

Polite, courteous service Nancy and Smitty were courteous and responsive in dealing with two "unusual" service issues with our Mazda 2014 CX-5: a jammed driver seat track, and Nancy and Smitty were courteous and responsive in dealing with two "unusual" service issues with our Mazda 2014 CX-5: a jammed driver seat track, and a failed A/C system, both of which occurred in past year. Our problems were not with the Eagle dealership, but (a) with the car's reliability (two expensive repairs in 3-year old car; (b) Mazda USA management's failure to stock basic replacement parts in the U. S., which in both cases required a wait of several weeks to have the parts delivered from Asia. I don't fault the dealership, who gave us a nice new CX-5 loaner for the duration. Service Dept. Manager Smitty promised to pass our complaints on to Mazda management and get back to us. More

Excellent experience. Professional, courteous and friendly service. It starts when you call for an appointment and continues to the completion of appointment. What more cou Professional, courteous and friendly service. It starts when you call for an appointment and continues to the completion of appointment. What more could you ask for? More

Make the customer happy Nancy and Jim continue to take care of any issues I have with either of my two XC90s. I can’t think of anything they should do to improve their servi Nancy and Jim continue to take care of any issues I have with either of my two XC90s. I can’t think of anything they should do to improve their service. The service techs also do good work More

Great Service Nancy and Jim are great service representatives. I like knowing my car is in great hands when I visit Eagle Auto Mall. Thank you to the Eagle Mazda Te Nancy and Jim are great service representatives. I like knowing my car is in great hands when I visit Eagle Auto Mall. Thank you to the Eagle Mazda Team! More

Amazing customer service I have a 2012 Kia Optima sx turbo with 200,000 miles on it. I leased and bought my car through Eagle. Although I have maintained my car, things are b I have a 2012 Kia Optima sx turbo with 200,000 miles on it. I leased and bought my car through Eagle. Although I have maintained my car, things are bound to happen once you hit that mileage. I began to have engine trouble and brought it to the dealership, which I normally avoid at all costs. However, even with the bad news they had to give me about my engine, they did everything in their power to put a smile on my face. Luckily my car met the recall standards and I was able to get a new one, and it was installed and back to me in a week and a half. The gratitude I feel is priceless. A special thankyou to all the mechanics and service staff for doing a great job during such a hard time for me. More

Easy to Work With The purchase was an outstanding experience. We bought the KIA Forte. It was simple and easy. Cherise Hofsiss a great salesperson, took care of every d The purchase was an outstanding experience. We bought the KIA Forte. It was simple and easy. Cherise Hofsiss a great salesperson, took care of every detail. She handled insurance matters, DMV and scheduling. It was a pleasure to work with her. I highly recommend Cherise and the whole team at Eagle! More

Terrific first visit I was pleasantly surprised at the service department as it was my first visit. Exceptionally friendly reps who fully explained everything to me about I was pleasantly surprised at the service department as it was my first visit. Exceptionally friendly reps who fully explained everything to me about my service and kept me informed with additional issues that they found and what cost/time it would take to resolve. I didn't need to, but would happily have spent time in the waiting lounge. Very impressive all around. Makes me want another Volvo when it's time. More

Had a dashboard notice to stop operating the vehicle, went d Nancy at the desk and the service manager Smitty diagnosed the problem immediately. It was late in the day and they got a tech to volunteer to stay Nancy at the desk and the service manager Smitty diagnosed the problem immediately. It was late in the day and they got a tech to volunteer to stay late to fix the issue so we weren't left without a car and were able to leave on our vacation. More

First service Jim and staff provided professional and efficient service with a personal touch. My steering wheel was replaced due to mfgr defect and the light on gp Jim and staff provided professional and efficient service with a personal touch. My steering wheel was replaced due to mfgr defect and the light on gps screen was adjusted. More

Queen for a Day I recently had to bring my Volvo XC70 in for a repair. After a detailed explanation of the problem, I was told it was going to take about 2 hrs. to f I recently had to bring my Volvo XC70 in for a repair. After a detailed explanation of the problem, I was told it was going to take about 2 hrs. to fix. The service rep (Jim) offered a driver to take me to a local shopping mall and pick me up. I accepted! I came back after a "quick" 2 hrs. shopping spree; my car was ready and I had a big smile on my face. What service; both for the car and me! That is why I have a Volvo; thank you Eagle Auto Mall and Volvo Service in Riverhead, NY. More