Earnhardt Buick GMC - Mesa

Dead Battery Replacement Came out early on a Thursday morning to leave for work and found my 2013 had a dead battery. Called Earnhardt Service at 7AM to find out if they had a Came out early on a Thursday morning to leave for work and found my 2013 had a dead battery. Called Earnhardt Service at 7AM to find out if they had a replacement in stock and if they could take me to replace the battery. There was a yes response to both questions. Jump started the car and drove to Earnhardt where the service advisor (Wes) helped with getting the car entered into the system and I was told the battery replacement would be complete in less 30 to 45 minutes. Took a seat in the customer waiting area and enjoyed a donut and cup of coffee. Wes came for me in about 35 minutes and reported that the battery had been replaced and the electrical system was also checked to make sure there was nothing in the system that would have caused the battery to fail. All was good and I paid the bill and left the shop with an operational vehicle. End of story. More

Oil Change and Pricing New Trucks The service department did an outstanding job with the oil change and tire rotation as always. The sales team, especially Alan and Brad were fantastic The service department did an outstanding job with the oil change and tire rotation as always. The sales team, especially Alan and Brad were fantastic with reviewing the new 2019 models and the new features and pricing. My go to dealership for any vehicle needs. More

Very Easy I dropped off my truck, was provided with a loaner car, couldn’t have been easer. Very satisfied with the service. Looking forward to my next visit. I dropped off my truck, was provided with a loaner car, couldn’t have been easer. Very satisfied with the service. Looking forward to my next visit. More

Courteous & professional Very helpful & courteous employees. It was certainly a pleasure dealing with the sales & finance employees. I would recommend this dealership to bot Very helpful & courteous employees. It was certainly a pleasure dealing with the sales & finance employees. I would recommend this dealership to both friends and family. More

In/Out before I knew it Went in for an oil change and tire rotation. Was told it would be about an hour and a half. Was out of there in a little over 60 minutes. Went in for an oil change and tire rotation. Was told it would be about an hour and a half. Was out of there in a little over 60 minutes. More

grinding noise at start up Set up appointment with weston for oil change and to trouble shoot grinding noise after initial start up tech could not of course get outfit to duplic Set up appointment with weston for oil change and to trouble shoot grinding noise after initial start up tech could not of course get outfit to duplicate noise checked other ideas Will just have to wait till something breaks Thanks More

Dead battery. Battery went dead in garage. We jumped it, called service, they got it right in. Wes is great to work with. Professional, friendly and helpful. Battery went dead in garage. We jumped it, called service, they got it right in. Wes is great to work with. Professional, friendly and helpful. More

Alexander Mimms did a fantastic job for sales Everything went very good up to the time we got to closing. We were then informed that the warranty was very limited and would not cover many things o Everything went very good up to the time we got to closing. We were then informed that the warranty was very limited and would not cover many things out side of any defective parts or labor. The only solution was to by another warranty plan right now because we could never do it afterwards. If the warranty that comes with the vehicle is really as represented, why not explain it as part of the deal. Slipping this into the deal at closing changes the agreed to deal and appears to be very deceptive. Wish this had been handled different. I will inform anyone I refer to Alexander to get this information up front. Hope this policy will be changed. We purchased 2 new vehicles that day..................... More

Buying our new car with Alex Our purchase with salesman Alex Mimms went great even though we had some issues with the check But it worked out find in the end Our purchase with salesman Alex Mimms went great even though we had some issues with the check But it worked out find in the end More

Great, consistent service In for oil change; I was running late for appointment and they still were able to accommodate my schedule. They even gave me $10 off service. Staff we In for oil change; I was running late for appointment and they still were able to accommodate my schedule. They even gave me $10 off service. Staff were friendly and pleasant. Have been using EARNHARDT BUICK GMC for over 10 years and they always please. More