Earnhardt Chandler Cadillac

From the moment I called and talked with Tom Haggerty on the phone, I was pleased, and perhaps just a little surprised. The moment I walked into Kachina and met him, it got better. Tom is an actual car gu the phone, I was pleased, and perhaps just a little surprised. The moment I walked into Kachina and met him, it got better. Tom is an actual car guy - not always the case in a car dealership. He understood my questions, answered them directly, didn't push, and respected me as both a potential customer and as a car guy. The car I looked at was as represented, in fact it was better. It turned out not to be a good fit for me (actually my parents), but the experience couldn't have been better. (It is an absolutely pristine 02 T-bird, and while both my parents - also car people - and I would insist on that, this car is worthy of a museum piece, and my folks were considering one to drive.) I will be happy to deal with Tom in the future as the opportunity arises, and I will look forward to it. The overall experience, and dealing with Tom in particular, was superlative. More

I went in looking for a CTS. I'm usually scared to go car shopping for fear of the high pressure sales. Mr. Haggerty was pleasant , knowledgeable, and helpful from the beginning relieving my fears. He answer shopping for fear of the high pressure sales. Mr. Haggerty was pleasant , knowledgeable, and helpful from the beginning relieving my fears. He answered my questions in all areas and made me comfortable. I'm wasn't ready to talk numbers yet, but when I am I'll be back. More

I came into Kachina considering to buy a CTS. I have been driving a Lexus for years now but I thought I would give a Cadillac a try. Carl Pratt was my salesperson. I do have to say if I were buying ba been driving a Lexus for years now but I thought I would give a Cadillac a try. Carl Pratt was my salesperson. I do have to say if I were buying based solely on my salesperson I would be driving a Cadillac. Carl was very professional, funny, informative and most important not pushy at all. In the end it was a very hard decision but ended up staying with the Lexus. I do wish Carl was my salesperson at Earnhart Lexus it would have made the whole experience complete and much more enjoyable. If any of my friends are ever looking for a Cadillac I will send them to Carl. I just think it is important to let you know what a great sales guy you have in Carl. More

My wife and I initiated an internet contact regarding the purchase of a new Cadillac SRX. As expected, we got numerous calls. Tom Haggerty and Andy Ochoa were right up front about what we could expect in t purchase of a new Cadillac SRX. As expected, we got numerous calls. Tom Haggerty and Andy Ochoa were right up front about what we could expect in terms of price and a trade-in for our Acura RL. As we compared offers, one dealership reneged on the price already agreed upon, however, Tom and Andy remained consistent. The car we wanted was 250 miles away but, they made delivery within a few days...even driving the car to our summer cabin which was 175 miles from the dealership. I am 72 years old and have purchased many cars. I have never had a more pleasant buying experience. Tom and Andy made the process exactly what it should be...PLEASANT! They went out of their way for us and we are most appreciative. By the way, we love the car! More

This was the first vehicle purchase on my own and I couldn't be happier with the professionalism of this dealership. The process was painless, with many thanks due to Tom. He took the time to learn a couldn't be happier with the professionalism of this dealership. The process was painless, with many thanks due to Tom. He took the time to learn about my wants and needs and found a car perfectly suited to match. He was friendly, and along with Andy, quickly got me financed and driving. I'm so impressed with their thoroughness and friendliness. Tom has followed up numerous times to ensure that I am completely satisfied. I highly recommend this dealership, especially Tom, in searching for a vehicle. You can't go wrong. More

Friendly, no hassle or pressure sales. Made buying a car a pleasurable experience. Great followup service from Chuck. A friend also confirmed good service at Kachina. a pleasurable experience. Great followup service from Chuck. A friend also confirmed good service at Kachina. More

We were impressed with the constant updates with We were impressed with the constant updates with delivery. There was a red carpet treatment in the showroom and a special unveiling for us of our We were impressed with the constant updates with delivery. There was a red carpet treatment in the showroom and a special unveiling for us of our new XTS upon arrival, along with pictures sent to our computer for us to share with our family. Roberto gave us several phone calls after we left the dealership making sure there were no additional problems with operating the Cue system. More

Tom Haggerly is one of the best sales persons I ever Tom Haggerly is one of the best sales persons I ever bought a car from. I will repeat when i need a car.Thanks Ken Russell Tom Haggerly is one of the best sales persons I ever bought a car from. I will repeat when i need a car.Thanks Ken Russell More

This dealer was great with customer service Andy and Roberto were great to work with the purchase of our platinum esv very curtious and professional . They were very helpful in explaining all the optio Roberto were great to work with the purchase of our platinum esv very curtious and professional . They were very helpful in explaining all the option and features and setting up our Bluetooth phones . They made this purchase very enjoyable and we will be purchasing our next caddilac from kachina and definatley refer our friends also thank you Andy and Roberto . Thank You Jason & Andreia More

We have bought many new cars over the past 40 years while living in Arizona. We have had several good sales personnel, but Robert was by far the best experience we have had to date. His genuine personal int living in Arizona. We have had several good sales personnel, but Robert was by far the best experience we have had to date. His genuine personal interest in the customer is commendable. He was well informed on the product and more than willing to spend the time to explain all the new features on the car. He has continued his contact with us to offer his assistance with anything we might need now that we have had a chance to drive our new Cadillac. I would definitely recommend the dealership to anyone looking to purchase a well build luxury vehicle, and also recommend Robert Saenz as the best sales person. More