Earnhardt Chandler Cadillac

By far the best car buying experience I've ever had. Chuck responded to an on-line inquiry with courtesy and consideration which brought me to the show room. Once there, he made me feel at ease and wel Chuck responded to an on-line inquiry with courtesy and consideration which brought me to the show room. Once there, he made me feel at ease and welcome. He understood that I was shopping around and talking to other Cadillac dealerships... had plenty of oppty to tear down the competition, but instead he focused on the strong qualities of Kachina... a true professional and a class act. Thanks Chuck! Chuck showed grace and patience when I told him I had "to walk"... until I had a chance to comparison price as part of the negotiating process. The team of Roberto and Andy along with Chuck assured me it was a deal that could not be beat, but let me "walk" without feeling pressure or guilt (quite unusual for car dealers, and in today's economy). After I had a chance to do more research I found that indeed they had provided the best deal, and even their competition stated that they could not beat their offer. The next day I went back to the dealership. Chuck was off that day, but Roberto stepped in right where we left off. Andy the finance manager prepared the documents in advance (I called informing them that I was coming back)and had the pricing exactly as we had discussed in our first meeting and follow up calls. The closing process was simple, quick, and painless... Thanks Andy! The vehicle indoctrination was AMAZING... Roberto truly knows his product, ensured that I understood the features (this was so in depth it took almost 90 minutes). Within an hour after driving my new SRX off the lot, Roberto calls me on the blue tooth enabled device and asks me if everything is okay... remarkable. Later that evening I was knee deep in the manual and Roberto texts me and reminds me to enable my On-Star... this was at 8:30 in the evening... again, remarkable. Thank you Roberto! ... as far as the vehicle, and the brand... this is the most excited I've ever been over any of my vehicles. I've owned foreign imports over the past 20 years. I've been looking for a reason to "buy American", but up to this point I haven't found a vehicle that could stand up to the other foreign brands... then I saw the lines of the SRX, researched their performance ratings, then test drove one and, UREAKA! The SRX was what I was looking for... incredible ride, great looks, awesome technical features, and I'm sure the service will be outstanding... the team who worked with me to find the right vehicle set a high bar for the rest of the Kachina organization, and I'm certain their service group must be as good as their customer sales/service team has been. If there was a rating higher than 5, Chuck, Roberto, and Andy would all have earned the highest rating possible. I will definitely refer friends and family... and of course when the time comes, they will be my first choice. Thank You Kachina! Wonil Gregg More

I had been to Kachina before for service, and was helped by James, and was blown away by the service all around. On this most recent visit I was helped out by Terry Austin when my 2005 Saab had a major mel by James, and was blown away by the service all around. On this most recent visit I was helped out by Terry Austin when my 2005 Saab had a major meltdown. Terry and I talked; we agreed together that I should trade in and get a new vehicle. This wasn't a planned purchase, and I wasn't prepared. Terry linked me up with Roberto in sales, and we had a heart to heart about the situation. Roberto took care of me very well, and worked with me to get me into the right vehicle, at the right price. We did this in an open and honest way. I have no reservations recommending this crew to anyone in the market for a quality automobile. I came in for service, got bad news, and Kachina Saab got me out the door that day with a smile on my face and a new vehicle, at a good price. More

These folks know their products very well and are extremely competent in their salesmanship. Very professional in that they are there if you need them in any way but are in no way obtrusive, invasive extremely competent in their salesmanship. Very professional in that they are there if you need them in any way but are in no way obtrusive, invasive, or pressuring. They have a very intelligent perspective on the craft of automobile sales which is that a quality product will essentially sell itself if buyers are able to discover that quality for themselves with the help or facilitation of the sales staff. It so happens that Cadillac is creating a world-class product so the pleasurable experience of working with Kachina Cadillac is a win/win proposition. More

I have always received great personal service for my Saab. They take care of me and my car and the price is always more than fair. I will not take my car anywhere else simply because the quality, serv Saab. They take care of me and my car and the price is always more than fair. I will not take my car anywhere else simply because the quality, service, and value cannot be beat. More

Rich went out of his way to find the automobile that fit our needs. Its on order and hopefully will be everything we wish for. our needs. Its on order and hopefully will be everything we wish for. More

MR DONAHUE IS BY FAR THE BEST SERVICE REPRESENTATIVE I HAVE EVER DEALT WITH. HE IS VERY VERY CUSTOMER ORIENTED. HE GOES ABOVE AND BEYOND THE CALL OF HIS JOB DUTIES TO HELP THE CUSTOMER. HE IS THE ONE REAS HAVE EVER DEALT WITH. HE IS VERY VERY CUSTOMER ORIENTED. HE GOES ABOVE AND BEYOND THE CALL OF HIS JOB DUTIES TO HELP THE CUSTOMER. HE IS THE ONE REASON WE KEEP COMING BACK TO KACHINA CAD FOR SERVICE. More

Even though we did not purchase a car through this dealership (by the time we came back to get the car it had been sold) we were extremely pleased with the level of professionalism and honesty we rec' dealership (by the time we came back to get the car it had been sold) we were extremely pleased with the level of professionalism and honesty we rec'd from Rich. We would recommend this dealership and sales assoc. to our friends. More

I just purchased our fourth Cadillac, first time with Kachina. I wasn't planning on buying a new car yet, just looking at my options. Steve was recommended to me and thought I would look. He took great t Kachina. I wasn't planning on buying a new car yet, just looking at my options. Steve was recommended to me and thought I would look. He took great time and care to show me a 2011 SRX. Wow! What a great car, but I still didn't want to start payments, still loved my Deville and it was paid. Steve told me about the many changes and options on this Crossover. He seemed honest and friendly without being pushy like most sales people. Because of Steve working with me patiently and the friendly people at this dealership I decided to purchase, this was after two weeks. Most of the time while looking at vehicles, after the sale I feel stressed, my husband is grumpy and I am so ready to leave. When I was leaving, driving my new Caddy, I was grinning and felt almost giddy. Great job, Steve and Kachina Cadillac!! More

Joey made our experience exceptional. We appreciated all of his hard work and extra effort. Thank you for putting in the extra mile to get us the car we wanted and could afford. of his hard work and extra effort. Thank you for putting in the extra mile to get us the car we wanted and could afford. More

I recently purchased brand new CTS and joey was the salesperson . He was very helpful and very nice . My buying experience was very pleasant and there was no presure to sell me a car.He ansered all my salesperson . He was very helpful and very nice . My buying experience was very pleasant and there was no presure to sell me a car.He ansered all my questions and was very knowledgable.I would would highly recommend Joey mato if you are thinking about buying a caddy More