Earnhardt Chrysler Jeep Dodge Ram - Service Center

I can't say enough about the service I received from Rick and crew @ Earnhardt! This review is overdue, especialIy in lieu of how they took care of me! I purchased my 2024 Wrangler Sahara new from the deal and crew @ Earnhardt! This review is overdue, especialIy in lieu of how they took care of me! I purchased my 2024 Wrangler Sahara new from the dealership in May 2024 (2nd wrangler I've bought through ECJDR). Had my first oil change and they noticed a small leak from the pan; fixed it-or so they thought. Went in for the 2nd oil change and Tammy brought it to my attention that I still had a leak! Perplexing as it's still so new!! They looked deeper and turned out it was a faulty head gasket at just over 9,000 miles. Not the dealerships fault, but a warranty issue. Just as I was taking the Jeep in for service my husband had a major accident/injury and he was out of state ....I was a wreck! They were awesome about working with me until I could get back to town and pick the repaired Jeep up. Then, when I got it back I noticed a vibration at high speed 75-80 that I'd never noticed. They put it through all sorts of tests and decided it was my new tires- possibly out of balance or defective tire, or possibly alignment(?) I took it back to Discount Tire where I bought my tires and they did a road force test on it, said balance was good. So I took it back to Earnhardt where my service advisor Rick was super patient, listened and was understanding. He went beyond to prove it was the tires by putting it through a battery of tests and then switching tires and had me test drive. Vibration was gone. Took the Jeep back to Discount and they told me the balancer was out of calibration that day I had it in and then rebalanced the tires. Well that was frustrating!! I'm still skeptical about the tires but I can't say enough about the due diligence and thorough job Rick, Tammy and crew at Earnhardt went through as I was so frustrated with the back and forth...trying to figure things out! Thanks Rick!! I hope to see you on the trails up here in CO sometime! You really helped settle things for me - especially with all the emotion, anxiety and panic of my husband's injury and my Jeep (that I LOVE) having issues! BEST JEEP EVER and I've had 4 of them! I rate you guys a double 5 star!!! THANKS SO MUCH!! More

Joshua has integrity, it great to work with and genuinely cares about his customers. Of all the people I’ve worked with at Earnhardt and other dealers, I trust Josh the most to be fair and provide excellent cares about his customers. Of all the people I’ve worked with at Earnhardt and other dealers, I trust Josh the most to be fair and provide excellent service. More

We have had three Durangos that we rely on Earnhardt Chrysler to keep in top shape. Josh, our service advisor, is always knowledgeable and helpful with our repair needs as well as any maintenance. Chrysler to keep in top shape. Josh, our service advisor, is always knowledgeable and helpful with our repair needs as well as any maintenance. More

Earnhardt has taken care of my jeep for 4 years and have always gone above and beyond for me. always gone above and beyond for me. More

Overpriced services, lied to my daughter kept changing price. Customer service rude. Worst place ever. Charge 220$ for everything you ask them to check. Outrageous. We had 3 problems, $680 just to check price. Customer service rude. Worst place ever. Charge 220$ for everything you ask them to check. Outrageous. We had 3 problems, $680 just to check it out. Not fix or labor. They argued and wouldn't give our keys back. Insane! Rip off don't use the service department. More

Tammy was fantastic to work with. She is very kind and knowledgeable. She got me in and out with my Jeeps oil change in quick fashion. She went over things with me and is an asset to She is very kind and knowledgeable. She got me in and out with my Jeeps oil change in quick fashion. She went over things with me and is an asset to the Earnhardt company. A++ Service advisor. Thank You More

Josh S was great and got our warranty items fixed! I've been bringing my cars to Earnhardt Dodge for 14 years. I've been bringing my cars to Earnhardt Dodge for 14 years. More

My positive experience started with a great service department, they took excellent care of my recall issue. When I started looking at trucks the sales rep was very informative and knowledgable about department, they took excellent care of my recall issue. When I started looking at trucks the sales rep was very informative and knowledgable about the trucks and suggestive, not pushy. He pointed out the discounts available for truck month and we visited about my trade. Because I was there for service and not to buy I left leaving him with my desire to get more for the trade etc. Follow up calls were polite and to the point. Took the wife in and drove the truck, liked it and we worked on the price and what it would take to have a deal. The follow up after purchase has been great with a few call to see how things are going and if I have any questions about the operation of the truck. Overall a very positive experience. I will recommend this dealership to friends looking for a new vehicle. More

We had a real nice service man Josh Stricklin very helpful and understanding with our problem we will go back to him for our car repair helpful and understanding with our problem we will go back to him for our car repair More