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Earnhardt Ford

Chandler, AZ

Overview
Employees
Reviews
Vehicles
4.9
451 Reviews
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7300 W Orchid Ln

Chandler, AZ

85226

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Showing 451 reviews

February 21, 2024

xxxx show worst experience I have ever had Lots of promises when signing all promises were forgotten or told yea I got u I gave them a bad customer service review and they said they were repossession More

by Mic_ams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Nissen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Qayumi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Earnhardt Ford responded

You purchased the vehicle from us under the pretense that your Credit Union would give you a certain interest rate based on your relationship with them. However, your CU did not give you the rate that you thought they would so your payment increased. You blamed us for that increase and in your sales survey to Ford, you stated, that you wished you could rescind your vehicle purchase and give the vehicle back. We read that survey and called you to simply give you the option to rescind. You declined our offer. If you would like to discuss further, please reach out to me. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
February 21, 2024

I had a great experience purchasing a Ford Ranger Truck. Salesman Jared came to my residence and personally drove me to the dealership (as I was without vehicle at the time). Jared was very friendly and eas More

by jcornwell2024
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Aiken
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Feb 22, 2024 -

Earnhardt Ford responded

Hi jcornwell2024! Thank you for sharing your wonderful experience with us. We're thrilled to hear that Jared provided you with exceptional service and made your car buying process smooth and enjoyable. We appreciate your feedback and look forward to serving you again in the future. Enjoy your new Ford Ranger! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
February 18, 2024

Very friendly service, courteous and professional. Josh was the best, explained what they were doing and what they recommended to be done as well. More

by dwalker212212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
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Feb 19, 2024 -

Earnhardt Ford responded

Thank you for the glowing review! We're thrilled to hear that Josh provided you with such excellent service. We pride ourselves on being friendly, courteous, and professional, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
February 17, 2024

We had excellent customer service while purchasing our 2023 Ford Explorer. Our salesman, Tim, was over the top amazing. More

by Kat.kuchlak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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Feb 19, 2024 -

Earnhardt Ford responded

Congratulations on your new Ford Explorer, Kat! We are happy to hear Tim delivered a stellar experience. Welcome to the family! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
February 15, 2024

Service manager Josh was great to work with got me right in and explained all components of my bill More

by timondemand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh. Perez
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Feb 19, 2024 -

Earnhardt Ford responded

Thank you for trusting us with your vehicle! We are so proud of Josh for delivering an excellent visit. Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
February 08, 2024

We were extremely satisfied with the service provided by this dealership. The repair work on our Expedition was diagnosed and done in a timely fashion. More

by Montana snowbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle who scheduled our appt; Joe Helms who was our service consultant
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Feb 09, 2024 -

Earnhardt Ford responded

Thank you for your kind words! We're thrilled to hear that you were extremely satisfied with the service provided by our dealership. We pride ourselves on delivering timely and efficient repair work. If you have any other questions or feedback, feel free to reach out. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
February 07, 2024

Had to bring my Bronco Sport back in to get the windshield washer tank fixed again. Through no fault of Earnhardt service, the tank was poorly constructed. That said, they replaced, fixed the mount More

by jeff.brynsaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in Service
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Feb 08, 2024 -

Earnhardt Ford responded

Hi Jeff, thank you for your feedback! We're sorry to hear about the issue with your Bronco Sport's windshield washer tank, but we're glad that our team was able to fix it for you. We appreciate your continued support and hope to provide you with exceptional service in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
February 02, 2024

I went to get an oil change and Joshua was the best advisor ever, awesome More

by raigosa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Feb 05, 2024 -

Earnhardt Ford responded

Hi Raigosa, thank you so much for your kind review! We're thrilled to hear that Joshua provided you with exceptional service during your visit for an oil change. We'll be sure to pass along your compliments to him. We appreciate your support! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Helpful
February 01, 2024

My husband and I have worked with Joel and Ron for 3 purchases. It is one of the smoothest transactions we have had with buying cars. Also, they are super helpful in helping you learn your new vehicle. More

by Jaramillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Earnhardt Ford responded

Hi Jaramillo! Thank you so much for your kind words and for choosing us for your car purchases. We're thrilled to hear that your experience with Joel and Ron was smooth and that they provided excellent assistance. We appreciate your loyalty and look forward to serving you in the future! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Helpful
January 25, 2024

I find your dealership to be amazing! ! I have visited there twice in one month for different services. Their attention to detail and professionalism is definitely to be awarded. More

by Elenita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Helms
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Jan 26, 2024 -

Earnhardt Ford responded

Hi Elenita! Thank you so much for your kind words and for choosing Earnhardt Ford. We're thrilled to hear that you had a great experience and appreciated our attention to detail and professionalism. It means a lot to us! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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