Earnhardt Hyundai

My experience with Avondale Hyundai and the Costco car buying program I inquired about purchasing a 2011 Hyundai Sonata through the Costco Auto Buying program. I was referred to Avondale Hyundai and sp buying program I inquired about purchasing a 2011 Hyundai Sonata through the Costco Auto Buying program. I was referred to Avondale Hyundai and spoke with Robert "JR" Steffes. I was under the impression that the Costco program afforded the customer the experience of no hassle and no haggle pricing. It does, but did you know you're not getting the best price the dealership can offer? You're getting a "fair" price. I only found this out because Avondale had the car I wanted with the options I wanted and the price was right (I didn't know they could go lower than the Costco price). The only reason I found out that I could get a better price was because JR said they had the only 3 2011 Hyundai Sonata SE with the options I wanted, in the entire state. This car had everything except the Navigation/Sunroof package and it didn't have the Homelink system. I wanted a different color than what they had to offer and he said, "We have the only 3 in the state." I called another dealership, San Tan Hyundai, and they got me the same 2011 Hyundai Sonata SE in the color I wanted with the Homelink system for $7 less per month over 72 months, this was a savings of $504 for a car with at least $250 more options. (The Homelink System is a $250 feature). This car also included the Cargo Mat, iPod Cable and Cargo Net which is worth an additional $180. I don't think that was on the car from Avondale so since I can't be certain of that, I'm not going to mention it in this comparison' but I'm quite sure that was missing from Avondale. Long story short, I only called another dealer because I wanted a different color car for the same price and Avondale said that wasn't possible. San Tan Hyundai got me a car with at least $250 worth of more options for $504 less. This scenario is apples to apples. The only variable was that I got a $130 registration credit from the plates on my old car which I have figured is a savings of $1.80/month. So to be fair, San Tan Hyundai saved me $374 over 72 months with $250 more options for a total price swing of $624. I think it was worth a drive across town to save $624. I spoke with the GM at Avondale Hyundai about this after I purchased the car from San Tan. His name is Robert Staup. Although he seemed concerned he said quote "Through the Costco program, we offer a fair price, not the best price" He spoke with me for about 5 minutes then cut me short and had to go. I spoke with a representative from the Costco auto buying program and a lady confirmed the same thing. Through Costco it is "a fair price, not the best price." JR may not have been lying to me but why didn't he get me the car with more features, in the color I wanted for a lesser price like San Tan Hyundai did? Zero customer service. He was a nice guy, a very likable guy but a combination of Billy Mays and Don Lapre (look Don Lapre up on Google if you don't know who I'm talking about.) Bottom line: Do not go to Avondale Hyundai if you want the "best price." Do not go through the Costco Auto buying program if you want the "best price" Go to San Tan Hyundai and ask for Kirk Patten. He helped me save a ton of money for a better car without having to haggle over price with him. I would have paid the price Avondale offered me for less features if it was the right color. Fortunately for me, JR wasn't helpful enough to get me the right color so I called another dealer to see if he was telling me the truth and found the car in the right color with more options for less money. If you have additional questions, you can contact me at tucker2004@mail.com More

My husband and I went to the Hyundai dealership just to check out our options and left with a great car at a fair price. Parry, Randy and JR were very helpful and friendly and we are extrememly happy with check out our options and left with a great car at a fair price. Parry, Randy and JR were very helpful and friendly and we are extrememly happy with our purchase. They made the car buying experience a great one for us. There was no haggling or arguing over price, they were very fair and honest. They went above and beyond to make sure we were satisfied. When we are ready to purchase another vehicle we will head to Avondale Hyundai. Dayna and Andrew Bechard More

My wife and I were looking for a Genesis coupe for her and after checking inventories on the Internet Avondale Hyundai had the best selection of vehicles in stock. We arrived at the dealer about 4 pm on a and after checking inventories on the Internet Avondale Hyundai had the best selection of vehicles in stock. We arrived at the dealer about 4 pm on a Sunday and were greeted by Ron Hodges as we walked the lot. They were having a good sale and we found a coupe with what we were looking for. Ron took us for a test drive and that was all we needed to know we wanted this car. As others have mentioned Ron is a no pressure salesman he listened to us and helped us find what we wanted and no more. Jose Rodriguez took care of the financing and the deal was done before 6pm. I would recommend that you visit Avondale Hyundai if you are in the market for a Hyundai and you will have a very pleasant experience. I returned the following weekend to have my paint sealant applied and was told it would take at least two hours for this process. Shortly after I arrived I was sitting in the waiting area and Sam Ayala approached me and ask how I liked my new vehicle. I told him what I was there for during our conversation and to my surprise after about an hour and fifteen minutes my car was ready. He approached me again and I told him I was surprised my car was already finished and he told me he went to the shop and put a second man on my vehicle so I wouldn't have to wait as long. I was at the dealer about 3 months later getting my first oil change and Sam saw me and again asked how I liked my coupe. I had very little interaction with Sam the day I purchased the vehicle and it amazes me that he remembers what I had purchased months before. The service department is top notch also, I dealt with Jennifer Snyder when I was there and they expected my vehicle to take over an hour for the service and wash. It took less than 40 minutes and I was leaving. I have purchased Acura, Infinity and Lexus in the past and the only place I was treated like this was at Bell Lexus but you would expect that. If you are looking for a Hyundai dealer that compares to Lexus you need to visit Avondale Hyundai. More

I went on line to look for a used or new vehicle. I ended up calling Avondale Hyundai regarding a vehicle I was interested in. My first contact was Ron Hodges. He was pleasant, but not overly aggress ended up calling Avondale Hyundai regarding a vehicle I was interested in. My first contact was Ron Hodges. He was pleasant, but not overly aggressive like the "typical" car salesman. I was able to set an appointment with him. Once I was at the dealership he was very personable and easy to talk with. He let me test drive the car and let me ask questions regarding the vehicle. Once I decided on the car, which was that day, he went over paperwork with my husband and I. He treated us very kindly and professionally, but I always felt he was honest and sincere with the questions we asked. He made us feel "at home" even while we were buying a car! Once it was time for the financing we were escorted into Jose Rodriquez's office. He also was very professional and kind and answered all our questions. He enable us to find a loan and helped us work out a way to pay off the car in a timely manner and build our credit. We had an enjoyable experience buying a car, which I don't think many people can say! Never did we feel pressured. We were able to drive away on the same day with our new car! Thank you Ron and Jose for a great experience at your Hyundai dealership. We will definately refer others in our family as well as friends to your dealership. More

I am very appreciative for Mr Ayala's and Mr Prescott's professional and courteous assistance. They both answered all my questions and took the time to show me the various idiocycracies and nuances of the professional and courteous assistance. They both answered all my questions and took the time to show me the various idiocycracies and nuances of the vehicle I purchased. I was very inclined to purchase a Genesis, Mr Ayala and Mr Prescott really made my purchasing process a pleasure which sealed the deal. They made me feel like a very special person and I know I can count on them for any future assistance. That is very important to me. I have made several referrals to my friends, work associates, and family. Hyundai is a great product, and the sales staff really make the whole process totally enjoyable. I am extending a very special "THANK YOU" to Mr Ayala and Mr Prescott. ERNIE AGREGADO More

I had a great experience with the Avondale Hyundai employees. They all made me feel very conferitable and did all they could to get me what I wanted and needed. They all took the time listen to what I employees. They all made me feel very conferitable and did all they could to get me what I wanted and needed. They all took the time listen to what I wanted. All of them stayed past closing to make sure evrything was taken care of. More

Came in just looking at my options and walked out with a car that I love at a great price!They went above and beyond to find me something I loved that was in my price range. I never felt pressured and they car that I love at a great price!They went above and beyond to find me something I loved that was in my price range. I never felt pressured and they really went out of their way to explain and make sure that I really did understand everything. I have never felt more comfortable and welcomed at a dealership before. More

This was the first new car that my wife and I purchased This was the first new car that my wife and I purchased in our lives (both 63yoa) and we had nothing but a great experience. All the employees This was the first new car that my wife and I purchased in our lives (both 63yoa) and we had nothing but a great experience. All the employees could not do enough for us. All were extremely knowlegeable and answered all our questions. I would recommed this dealership to all my friends and relatives. The price was great and I had no second thoughts about the price. There was no high pressure by my sales consultant Al Marshall. The finance manager, Jose Rodriquez, was extemely friendly and again answered all my questions. Randy Redd, the sales manager, even stayed late after most the employees had left to wash and detail my car and fill it with gas before I left the dealership. I had heard of horror stories from people purchasing new/used cars and the high pressure and sales tactics, but this was totally the opposite and I could not have asked for a better experience. My wife and I live near a closer Hyundai dealership, Larry Miller Hyundai on Bell Rd., but we found that it did not have a good rating online and decided to go to Avondale Hyundai which is alot farther away and I am glad we did. More

I am a first time owner of a new 2011 Hyundai Sonata. I must say, my short experience with the Hyundai has been nothing but GREAT! My reason for this review is not about the car but about the three ( well must say, my short experience with the Hyundai has been nothing but GREAT! My reason for this review is not about the car but about the three ( well four ) people I have delt with to this date. First, when my wife and I walked in to your dealership we were met by Sales Consultant Al Marshall. Great gentleman! With Al, there was no pressure, professionalism and enthusiam/knowledge for the product. The Sales Manager, Sam, was honest and direct in his final negotiations leaving me, the buyer, feeling good about the purchase. Since ownership of the car, I have had two service calls. Both calls dealt with service advisor, Jennifer Snyder. Jennifer has gone above and beyond what would be expected in a service tech. She has been courteous, helpful, knowledgeable and willing to please in both visits. However, my last visit on June 28, 2010, dealing with Service Advisor, Steve Smith, was disappointing. He was discourteous and detrimental to a dealership trying to build a clientele. I left without getting the service I was there for and had to wait for Jennifer to come back and set things right. I would like to also acknowledge Chuck Kusse, a contract painter to Avondale Hyundai, who went out of his way to resolve the situation caused by Steve Smith. Both Jennifer and Chuck saved your day and mine. Tony Gonzales More

Good experience. As I was just getting over surgery, they brought all the cars that fitted our wishes up to the front door so we could see them without me walking so much. Knowlegable and friendly.Good price brought all the cars that fitted our wishes up to the front door so we could see them without me walking so much. Knowlegable and friendly.Good price, good terms, great car. Very pleased. We will soon see how the service department is :) More