Earnhardt Lexus

Julian was very professional and handled my issue promptly and kept me informed by phone promptly and kept me informed by phone More

I was blown away by the superb service from Earnhardt. I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially i I’ve been to a few high-end dealers in the Valley and, by far, this dealer is the most welcoming and friendly. Other luxury dealerships (especially in Scottsdale) give off a snooty “I’m better than you, I could care less about you or your money” attitude, but this dealership is simply fantastic! Michael Southern, my service advisor, was friendly and knowledgeable about my IS500 and the service I needed. He even took the time to provide me with information from another Lexus I purchased elsewhere, along with it’s service recommendations. He explained everything in detail and answered all my questions. I never felt rushed or pushed into unnecessary service—I was totally at ease here. I definitely recommend this place for service and will be back when the time comes! More

An extreme professional in every way. Thank you! We are always treated with respect and gratitude. Thank you! We are always treated with respect and gratitude. More

Service by Michael Southern was exceptional. He always goes above and beyond I highly recommend. He always goes above and beyond I highly recommend. More

Always professional and courteous even when they are extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Le extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Lexus appOnly negative is that it can be very difficult to get a human on the phone when calling the main number. More

After a change in my service representative, I was a little dubious about a new person taking over my account. Julian has gone over and beyond and I appreciate his professionalism, his curtesy, and for little dubious about a new person taking over my account. Julian has gone over and beyond and I appreciate his professionalism, his curtesy, and for always getting answers to my questions. He has been exactly what I need in a service representative. More

Rick Johnson is top-notch. I think in my family we have a total of eight Lexus everyone goes to Rick and only Rick. We are so grateful we trust him we enjoy him. We will wait f I think in my family we have a total of eight Lexus everyone goes to Rick and only Rick. We are so grateful we trust him we enjoy him. We will wait for him when we will stay loyal Lexus owners because of him. He has never let us down. Oops I just counted 11 Lexus’s in my family! More

Mike is the best. There is not much more you can say about dealing with Mike. Ron Gallagher There is not much more you can say about dealing with Mike. Ron Gallagher More

I called on Christmas Eve with an animal dead in my engine. Lindsey took the call and arranged for me to come and have it taken care of. Within one hour of the call the call was repaired. Tremendous engine. Lindsey took the call and arranged for me to come and have it taken care of. Within one hour of the call the call was repaired. Tremendous service, a new customer for live. Thanks so much. More

Earnhardt continues to impress and spoil me. The time came for my first service after the service contract expired. Expected to be hit with a huge, over-inflated bill. Didn’t happen. Rick The time came for my first service after the service contract expired. Expected to be hit with a huge, over-inflated bill. Didn’t happen. Rick Johnson is my service guy and even if I had a complaint he would nod and feel my pain, great psychology. I did arrive early, so that helped. I got my nice loaner, drove to the gym. An hour or so later, before my next destination, I got the text that my car was ready. My paperwork was ready (I have to say, Earnhardt does use up a TREMENDOUS amount of paper) my car was nice and clean. I guess I will keep going back for service until it doesn’t make fiscal sense anymore or they get too pushy for me to buy a replacement vehicle. Keep it up, Earnhardt. More