Earnhardt Toyota

2013 rav 4 Excellent customer service. Did what I wanted and did it in acceptable time. Very pleased with dealership and there employees would buy my next aut Excellent customer service. Did what I wanted and did it in acceptable time. Very pleased with dealership and there employees would buy my next auto from them More

Very Pleasant I had my horn repaired and bought a new set of tires and had a front end alignment. The Service Mgr. was very nice and explained everything to me and I had my horn repaired and bought a new set of tires and had a front end alignment. The Service Mgr. was very nice and explained everything to me and I didn't have a very long wait. Thank you. More

Purchasing a new car Great experience. Worked all details out over the phone. The new car was ready and waiting for us when we arrived. Couldn't have been any easier. Great experience. Worked all details out over the phone. The new car was ready and waiting for us when we arrived. Couldn't have been any easier. More

Awesome! Everyone we dealt with had a awesome attitude and made us feel very welcome. It was a great experience all around and would recommend this dealership Everyone we dealt with had a awesome attitude and made us feel very welcome. It was a great experience all around and would recommend this dealership for all services. More

Wyn made the process easy and pleasurable. Couldn't say more, Wyn was a terrific associate, he made the process of buying our Highlander seamless. We actually spent more time learning how to op Couldn't say more, Wyn was a terrific associate, he made the process of buying our Highlander seamless. We actually spent more time learning how to operate the electronics and options than was spent in purchasing the car. More

Lack of checklist Salesperson was great up to sale. Post sales was fair to poor. The car already had 66 miles (about 24 miles were accounted for - what were the other Salesperson was great up to sale. Post sales was fair to poor. The car already had 66 miles (about 24 miles were accounted for - what were the other 30 used for?). I paid a premium for a special order and expected low mileage (such as 36). Did not expect it to be used possibly as a demo. The salesperson had assured me that the car would be stored in the garage and not available for demos as in essence it had been "sold". Salesperson could use some training on the car features especially the Technology Package. I asked him to stop making up answers that did not make sense. He did point me to a Service Advisor who was very knowledgeable - I would like to express my appreciation to Vanessa who was very helpful. There was also a man in Parts who was knowledgeable on how the Traffic App worked as the salesperson was giving me incorrect information. There were other technical matters he helped me with and I just wish I remembered his name. Prior to picking up the car and realizing there was 66 miles on the car I asked him to ensure that the car was clean. Needless to say the windows were not cleaned even though the salesperson assured me it had been detailed. Apparently there is a 3-5 day wait to clean the windows after the tint is applied (the car had been there for a week). Also, The car had a spill on the illuminated door sill and on the drivers side floor. The salesperson was unable to remove it and told me "that is how 'steel' is". Even though I attempted to show him the illuminated sill on the passenger side he was uninterested. I had to go to Home Depot where they were willing to help remove the chemical (and NOT paid any commission). When I returned with the car the Detail Man noted immediately the scum on back window and haze throughout. He did a very good job of cleaning the windows! Tires had 42 psi when 33 is recommended. The salesperson did not understand that since the car was sitting in the garage for 2 hrs that this would be a cold tire reading even though he tried to convince me that since it was hot outside that this could NOT be a cold tire reading!! The finance people failed to 'deselect my name' OR 'upload my name to the 700Credit system' to prevent the adverse credit notice letter that I received which was VERY disconcerting since I had paid off the house based on credit approval on the day I picked up the car. As a result of the above I think a checklist should be used and there be one point control to ensure matters such as these are taken care of prior to car pickup. Also to note the salesperson should know more about the product he is selling for post sales support. More

Great dealership I had a great experience working with Subash Kumar. We love our new car, which they had the only one in the state. We drove from Tucson and it was wel I had a great experience working with Subash Kumar. We love our new car, which they had the only one in the state. We drove from Tucson and it was well worth the drive. Thank you guys. More

Great car buying experience. This is the second car we have purchased from Earnhardt Toyota and they have delivered great service every time! Mike Erickson was upfront and extrem This is the second car we have purchased from Earnhardt Toyota and they have delivered great service every time! Mike Erickson was upfront and extremely helpful. We got the car we wanted with little hassle and great terms. More

New 4-Runner My vehicle needs changed following the purchase of a new Highlander a year and a half ago, they did a great job helping me find a vehicle better suite My vehicle needs changed following the purchase of a new Highlander a year and a half ago, they did a great job helping me find a vehicle better suited to my needs. More

absolutely great I've been a customer at Earnhardt Toyota Scion for a long time and my last car purchase from them was in June 2016. Jake Pendic,the sale associate who I've been a customer at Earnhardt Toyota Scion for a long time and my last car purchase from them was in June 2016. Jake Pendic,the sale associate who worked with me that day, was very knowledgeable,professional and patient. Everyone,from the GM,salesman,finance manager and service department,were so helpful and great. They all made my car buying experience very good and "PAINLESS". Thank you. Jenny More