
Earnhardt Toyota
Mesa, AZ
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1,577 Reviews of Earnhardt Toyota
I had a 10:00 appointment to renew my paint sealant. I was informed that Jim Vento would be my service manager. I was ignored and waited 15 minutes in the service line. Finally, an attendant asked me what was informed that Jim Vento would be my service manager. I was ignored and waited 15 minutes in the service line. Finally, an attendant asked me what I needed. Mr. Vento was nowhere to be found, and when he showed up, he had no idea who I was or what I was at the dealership for. Once I was directed to the proper representative, the procedure went smoothly. More
I recently had a surgery and they made everything so easy for me. Deal was done online and over the phone. What’s the deal was done they brought me the truck and took the trade. Best experience I’ve had wit for me. Deal was done online and over the phone. What’s the deal was done they brought me the truck and took the trade. Best experience I’ve had with a dealership in a long time. More
It was awesome working with Nigel Narain on my new Camry Hybrid purchase. He and other members of the ET team did a great job helping me get into my car using Costco purchase program without any hassle. Tha Hybrid purchase. He and other members of the ET team did a great job helping me get into my car using Costco purchase program without any hassle. Thanks for all of your help guys! More
I have a lease car from Earnhardt Toyota dealer and I went to lease another car on December 28th. Everything was ok until signing the documents. They asked me that do I want GAP insurance. I noticed that went to lease another car on December 28th. Everything was ok until signing the documents. They asked me that do I want GAP insurance. I noticed that I did not consider GAP insurance while calculating my monthly payment. It was going to increase my monthly payment. I told them I am really sorry for this happened, but I said them I would like to cancel this lease agreement. It was my mistake, but they did not happy with our cancellation decision. One of the sales managers was not respectful and told us he had the car cleaned and inspected valued at $360 for this lease. He made us feel responsible for this cost and time spent with us. I offered to pay this cost. They did not want but I and my wife have got offended too much. Even though another sales manager came and offered a better deal include GAP insurance we did not accept their offer and left from the dealer. People's attitude, behavior, and respect are more important than money for a good deal so we decided to find a better brand or dealer service to work with. More
From the time I pulled up til the time I left, all personnel were courteous and efficient. I was kept informed in a timely manner when decision were needed and/ or decisions needed to be made. The wai personnel were courteous and efficient. I was kept informed in a timely manner when decision were needed and/ or decisions needed to be made. The waiting area was comfortable and roomy for sitting or walking around. Kudos to all! More
Nigel, Michael, and Curtis provided a very professional service, patiently answered my questions, and explained every detail of my transaction. They understand customer service. I have leased Toyota from t service, patiently answered my questions, and explained every detail of my transaction. They understand customer service. I have leased Toyota from this dealership previously, and had a very good experience. That is why I am back. Also love your service department. More