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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
350 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 350 reviews

May 10, 2024

Good welcoming process, the video inspection was very useful. Friendly, knowledgeable staff. Very good experience. More

by Tobypreston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
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Helpful
May 09, 2024

East Bay BMW has been very professional and accommodating when servicing my BMW. I bought my car as factory reconditioned. I have been happy with my purchase and fully satisfied with my service experience. More

by lairdmalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir, Geoff Murrray, Amit Prasad
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May 11, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
May 08, 2024

Excellent service by all! Including providing loaner vehicle, Dan’s servicing of my vehicle & Myriam’s recommending the needed services. After the detail was performed, my More

by deanv
Recommend Dealer
Yes
Employees Worked With
Miriam Flores
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May 10, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
May 08, 2024

Great service and quick turnaround. Bruce Wong was a great service advisor who’s responsive and knowledgeable. More

by wyhlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
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May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Helpful
May 08, 2024

Kier was friendly & took prompt care of us when we arrived & when we returned . A good experience ! More

by anne.wulff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier
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May 10, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Helpful
May 07, 2024

Everardo Diaz (Service Dept) was a pleasure to work with. The estimated wait time was accurate and clearly explained all the findings. More

by jquiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everardo Diaz
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May 08, 2024 -

East Bay BMW responded

Jquiba, we are so pleased you enjoyed your visit to East Bay BMW!

Helpful
May 07, 2024

The appointment times are set and confirmed quickly. The drop off process is pretty quick and painless. More

by Willaj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
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May 09, 2024 -

East Bay BMW responded

Willaj01, thanks for your praise and kind comments about our team.

Helpful
May 07, 2024

The customer service that I received by Michael Angelo, was fast and very professional! Pretty impressive, and I am absolutely satisfied! More

by Alex.acosta3147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Angelo
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May 09, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

Helpful
May 06, 2024

Clear communication and swift resolution of my car issues. Highly recommend their professionalism and expertise. More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
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May 08, 2024 -

East Bay BMW responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
May 06, 2024

I’ve trusted myBMW repairs to this dealership for 10 years now, overall great service recommended. More

by zauza2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs. Flores
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May 08, 2024 -

East Bay BMW responded

Zauza2006, we're glad you had such a wonderful experience with us!

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