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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
738 Reviews
Call Dealership (866) 985-9954
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4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 738 reviews

January 14, 2025

The service advisor, Bruce Wong, is knowledgeable. The staffs are friendly and professional. Highly recommend East Bay BMW. More

by Sanjib D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
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Jan 16, 2025 -

East Bay BMW responded

Sanjib D., we really appreciate your feedback!

January 14, 2025

Nice people, easy to work with. Flexible. Provide amble amount of options, and variety of selections More

by prof_lz
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Kong, Diana Diaz
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Jan 16, 2025 -

East Bay BMW responded

Hi Prof_lz, thank you so much for your positive comments about East Bay BMW!

January 13, 2025

Great service, great accommodations (loaner cars), detailed analysis of work needing to be done, great video based feedback and assessments, and timely updates. Love this location and its staff! I hav More

by nima a.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BEN SIMPSON is my Service Advisor (Wonderful), Amit Prasad
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Jan 16, 2025 -

East Bay BMW responded

Hello Nima A., thank you; we appreciate your feedback!

January 11, 2025

They listened to my needs and very friendly and knowledgeable about the vehicles. Highly recommend this Dealership. More

by marie.villa76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alina, Bella
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Jan 14, 2025 -

East Bay BMW responded

Marie.villa76, we are glad we could help!

January 10, 2025

Staff was knowledgeable, friendly and accomodating. Also respectful of client’s time by making sure communication was in a timely manner More

by mfiola737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne, Joseph
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Jan 11, 2025 -

East Bay BMW responded

We appreciate your positive review about your recent experience with us!

January 10, 2025

Professional upfront service with good communication. I highly recommend the East Bay BMWBMW service department and will absolutely return to the same associate who helped me. More

by craigjcac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
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Jan 11, 2025 -

East Bay BMW responded

W.catalan, we are so happy to read such a great review about East Bay BMW!

January 10, 2025

Professional upfront service. I highly recommend this BMW service department. Made the service items required very clear and the break down fo the service charges were clearly exp More

by w.catalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Report | Print
January 09, 2025

East Bay BMW will always be my repair shop and dealership. My tires was flat, staff Wayne help to fix it. I will give Wayne 5 star service. More

by jonimak
Recommend Dealer
Yes
Employees Worked With
Wayne
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Jan 11, 2025 -

East Bay BMW responded

Hello Jonimak, thank you; we appreciate your feedback!

January 09, 2025

Responsive. Set expectations met them on time with timely communications during service. Extra help nice on how to use some car features. More

by jason.hickey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Brightenstine
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Jan 11, 2025 -

East Bay BMW responded

Hi Jason.hickey7, thank you for taking the time to leave a review for us at East Bay BMW. We're happy we could meet your expectations!

January 09, 2025

received good customer and service and will absolutely return to the same associate who helped me More

by steveo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
marcus
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Jan 11, 2025 -

East Bay BMW responded

Steveo, we really appreciate your feedback!

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