East Bay BMW

I was pleased with the car I purchased however extremely disappointed in the post sales follow up. Because my paperwork went late to 8 PM, I was not able to take advantage of any teaching about the new car disappointed in the post sales follow up. Because my paperwork went late to 8 PM, I was not able to take advantage of any teaching about the new car and its computer. On the way home, I noticed a problem, defect, in the rear windshield. I conveyed these two issues to my sales person, James, who assured me it would all be taken care of. That was the last I heard of him essentially, I was ghosted for a few days and then nothing about how to fix the windshield issue. I continue to be unable to contact him, Oh, I see he has read my text messages. So buyer B alerted: once your sale is complete this sales rep may have nothing to do with you. More

Service was quick, professional and Marcus was extremely detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! detailed on different service options I had. I was in and out much quicker than I originally expected so I had the rest of my day opened up! More

Both the service department and the sales team did a great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. great job managing a complex situation involving my prior vehicle and getting me into a new one at a competitive price. More

The advisor Joseph was not only professional, but also friendly and knowledgeable. I would come back again. friendly and knowledgeable. I would come back again. More

Very helpful and attentive to customers. Love that they provide snacks in service waiting area. Love that they provide snacks in service waiting area. More

Definitely best service by far! Everyone so nice and facility is very clean. I’d recommend them to anyone looking for service. Everyone so nice and facility is very clean. I’d recommend them to anyone looking for service. More

Great. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. Customer service and the staff is very friendly. I will always come back to have my car serviced at this location. More

I was very impressed by the rep I was working with and I would’ve given 5 stars if it weren’t for the different diagnosis I got each time I went to the shop for Divetrain malfunction issue with my i3. Ruben would’ve given 5 stars if it weren’t for the different diagnosis I got each time I went to the shop for Divetrain malfunction issue with my i3. Ruben Lopez was very helpful, patient and friendly. He gave me the most honest feedback and explained the options available to me based on the recommendations he got from the mechanics. I highly recommend working with him! More

The service at East Bay BMW is tops. Advisor Bruce Wong is very reliable with details and very efficient. Advisor Bruce Wong is very reliable with details and very efficient. More

Fast and extremely professional experience at the dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup o dealership this morning dropping my loaner off and picking up my car. Wayne was such a delight and got me on my way to work swiftly with a hot cup of coffee. Love this dealership. Thanks Wayne. More