East Bay BMW

I recently brought my BMW in for service at East Bay BMW and while I was hesitant from previous experiences, I couldn’t be more impressed. From the moment I arrived, the staff was professional, courteous, a and while I was hesitant from previous experiences, I couldn’t be more impressed. From the moment I arrived, the staff was professional, courteous, and efficient. My service advisor, Anthony D’Amore kept me informed every step of the way and made the entire process stress-free. The work was completed while my service advisor was off, and he took the time to call me to let me know. They even gave it a complimentary wash, which was a nice touch. It’s clear that the team takes pride in their work and values their customers. I truly appreciate the attention to detail and top-notch customer care. Highly recommend their service department if you want your BMW in expert hands! More

Great and efficient service. The service advisor, Ruben, is super nice and we got helped immediately after arrival. The service advisor, Ruben, is super nice and we got helped immediately after arrival. More

I recently brought my car in for service at East Bay BMW, and I had the pleasure of working with Ruben. From start to finish, the experience was smooth, professional, and stress-free. Ruben was attentive, co and I had the pleasure of working with Ruben. From start to finish, the experience was smooth, professional, and stress-free. Ruben was attentive, communicative, and made sure I was fully informed every step of the way. He clearly takes pride in delivering excellent customer service and made the entire process easy and efficient. My car was ready on time and everything was handled with care. I highly recommend Ruben and the East Bay BMW team—I’ll definitely be back! More

Joshua Presinal and Ruben Lopez Jr. were both instrumental in getting my car repaired. I was having a difficult time in the beginning then Mr. Presinal got involved and everything went were both instrumental in getting my car repaired. I was having a difficult time in the beginning then Mr. Presinal got involved and everything went smoothly. Ruben was a delight to have as a service advisor. Very professional! Great service. Thank you all. More

Great experience. Charles is friendly and great to work with. This is our 6th BMW from this dealership. That should say a lot! Charles is friendly and great to work with. This is our 6th BMW from this dealership. That should say a lot! More

I always receive professional service at this dealership. Thank you for a job well done. Thank you for a job well done. More

Great service! Appointment was spot on. Even with an add-on, delivered on time! Thanks, Ben! Appointment was spot on. Even with an add-on, delivered on time! Thanks, Ben! More

Good service, just was a little disappointed I had to wait about 20 min for the service adviser to contact me while waiting in the waiting room. But overall speedy service once they got going. Also I did wait about 20 min for the service adviser to contact me while waiting in the waiting room. But overall speedy service once they got going. Also I did not receive a video walk through of my car which I received last time I did my service, which was very helpful especially considering the service adviser was saying I needed 2 new tires, would have been nice to see what they were referring to when they said tires were bald. More

Service and advisor was excellent. Receive updates from my auto technician. Car completed as expected. Receive updates from my auto technician. Car completed as expected. More