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East Bay BMW

Pleasanton, CA

4.9
803 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 803 reviews

October 08, 2024

Amazing experience! From Sales to Finance! I walked out of there feeling very satisfied with the deal and of course, I love my new BMW! More

by pmillard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden Zwetsloot & David Lampkins
Oct 12, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 08, 2024

Excellent service. Very helpful. Diana Diaz made our leasing very easy without pressure. She was very helpful for us in selecting the right vehicle. Sean Scott did a More

by lenore42h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Scott, Michael Sutton, Diana Diaz
Oct 12, 2024 -

East Bay BMW responded

Lenore42h, we're glad you had such a wonderful experience with us!

October 07, 2024

Excellent, respectful service and support from introduction to handing over the keys. They were great More

by sj_macd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryll Farillas, Kay Hashemi
Oct 10, 2024 -

East Bay BMW responded

Sj_macd, we're glad you had such a wonderful experience with us!

October 05, 2024

My service advisor, Kier Custodio, provided excellent attention from booking my 320i service through inspection, his “eyes” on any potential needs and urgent/needed service ASAP. He always answers my que More

by michaelfung39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Oct 12, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

October 05, 2024

Amir did a great job of listening to our needs, and then helping us select and build the right car! Everyone at the dealership was friendly and helpful. More

by tmassie123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amir Malek
Oct 12, 2024 -

East Bay BMW responded

Tmassie123, we are glad we could help!

October 05, 2024

Jason Cohn, a sales associate, put in extra effort to help me find a vehicle that aligned perfectly with my preferences. I was extremely happy with his attentiveness, flexibility, and communication durin More

by jacob.abouayash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Cohn, Daryll Farillas
Oct 12, 2024 -

East Bay BMW responded

Jacob.abouayash, we are so happy to read such a great review about East Bay BMW!

October 04, 2024

Alex in Sericebis a ROCKSTAR always the best! ! On time great follow up and will always come back More

by Superkala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Nocon, Kevin Rego
Oct 12, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 02, 2024

Everyone was extremely professional, friendly, courteous, and helpful. They definitely were not the stereotypical salesmen from days past. James Ylagan was outstanding. He made BMW proud. He played 50% into More

by TH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Ylagan:5 stars
Oct 05, 2024 -

East Bay BMW responded

Th, we are very happy we could provide you with a positive experience!

October 02, 2024

Kier Custodio was really knowledgeable and provided excellent service at the dealership. I am a very satisfied customer . Thank you. Christine Eng. More

by Christine Eng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Oct 05, 2024 -

East Bay BMW responded

Hello Christine Eng, we appreciate you taking the time to leave us this feedback.

October 02, 2024

I was able to get an appointment & a loaner car within days instead of weeks. Alyse, the agent taking car of me, was very thorough and just an absolute delight to work with. She is extremely knowledgeable More

by mindybishay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Chelsey
Oct 05, 2024 -

East Bay BMW responded

Mindybishay, we really appreciate your feedback!

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