East Bay BMW

Very happy with Bruce, Josh, and Issac. Very true professional who know how to provide outstanding customer service and thorough details on the repairs. Thank you for the positive experi Very true professional who know how to provide outstanding customer service and thorough details on the repairs. Thank you for the positive experience. More

Cameron Gallup at East Bay BMW in Pleasanton CA helped me with a technology issue with my BMW. He was excellent explaining all the steps needed to resolve my technology issue. His patience and expertise was with a technology issue with my BMW. He was excellent explaining all the steps needed to resolve my technology issue. His patience and expertise was greatly appreciated! More

East Bay BMW was great to work with to purchase a vehicle. Very professional and an easy process. vehicle. Very professional and an easy process. More

My service advisor “Kier” was really helpful. He made sure the issue with the car was correctly diagnosed and fixed quickly. Through out the service he kept me informed by providing regular updat He made sure the issue with the car was correctly diagnosed and fixed quickly. Through out the service he kept me informed by providing regular updates. More

Bruce Wong was my service advisor and he was excellent. Thoroughly explained the service and made sure I was comfortable. Service was performed promptly with a video walkthrough. Good follow up afterwards. Thoroughly explained the service and made sure I was comfortable. Service was performed promptly with a video walkthrough. Good follow up afterwards. More

Easy to reserve an appointment and get my X5 seen by tech. Key is to arrive early. They forgot to wash my suv but everything went well. tech. Key is to arrive early. They forgot to wash my suv but everything went well. More

Everardo Diaz was very responsive and made sure that everything was handled very professionally. It has been great working with him. everything was handled very professionally. It has been great working with him. More

Service rep was very thorough and helpful. Provided timely update on my service. Arranged a ride when the maintenance duration was longer than expected. Provided timely update on my service. Arranged a ride when the maintenance duration was longer than expected. More

Carvana warranty through SilverRock was taking forever, my guy Jonathan Kumar through Email and phone calls helped make it so it cleared faster and car came back in top shape. my guy Jonathan Kumar through Email and phone calls helped make it so it cleared faster and car came back in top shape. More

Ben was the most helpful and best communicator I’ve had in my dealings with BMW East Bay. That being said BMW has failed to properly diagnose the charging anamolies I’m experiencing. in my dealings with BMW East Bay. That being said BMW has failed to properly diagnose the charging anamolies I’m experiencing. More