East Bay BMW

The sales person that help and assist us was very helpful, answered all our questions, explained everything that we wanted to know about the car that we wanted, entertained us very well and he is ver helpful, answered all our questions, explained everything that we wanted to know about the car that we wanted, entertained us very well and he is very pleasant. More

I purchased a CPO car here a month or so ago. Overall this dealership seems to be expanding rapidly which can be both good and bad. The sales staff was helpful and generally made the sales / sign proces this dealership seems to be expanding rapidly which can be both good and bad. The sales staff was helpful and generally made the sales / sign process painless. I was buying a convertible in May, so price negotiability is expected to be a bit painful. I will say that the delivery process left a fair amount to be desired. We finished up the paperwork late night on a weeknight. Flo gave the car a quick wash and a half tank of gas and suggested I come back the next day for a full detail. I took him up on the offer as I was excited to receive my "new-ish" car. I came back the next day and dropped it off for it's full detail job. When I came back the next day, what I received was not much different than a quick hand-wash. There were a few knicks left in the paint (one was a dime sized gash in the door frame). In addition there were multiple swirls. My final disappointment was that there was a weird sticky residue in the cup holders. Given that I live in South Bay, three trips to take delivery isn't in the offing. Upon writing my BMWNA review, Flo, the GM, and an admin all called me within 48 hours to rectify the problem (great!). I responded a day or two later due to a business trip. It's now been over a week with no response from anyone (bad!). My guess is that between vacations and other sales this fell through the cracks. I'm just going to pay to have my car detailed locally as this lack of attention to detail has taken up more time than I expected. Bottom line - buying a car from this dealer is painless and honest process, but I would recommend watching them like a hawk and not taking delivery until the vehicle is in pristine condition. More

Good to know that there's a good BMW dealership in my neighborhood. I was a M Benz guy but may ship to Bimmers as long as get it from Pleasanton BMW. Charles is a great guy to deal with. I'm totally impr neighborhood. I was a M Benz guy but may ship to Bimmers as long as get it from Pleasanton BMW. Charles is a great guy to deal with. I'm totally impressed. More

Had the absolute best and easiest experience ever trading in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring in my 2010 BMW to get a newer one. Said and the finance manager were extremely friendly and professional during my entire visit. I will be referring my friends and family members to East Bay BMW based simply off the service I received. They know how to treat their customers and make the normally dreaded car buying experience easy! More

We just got our second car on lease with East Bay BMW with the help of Mr.Said Abdelaziz.He helped us with our first BMW and then the second one.I would highly recommend this person to my friends wheneve with the help of Mr.Said Abdelaziz.He helped us with our first BMW and then the second one.I would highly recommend this person to my friends whenever they would like to purchase a BMW and of course East Bay BMW dealership.Thanks! More

Yesterday I had the BEST car-buying experience of my life. This is pretty amazing since when I bought my last car at Weatherford BMW, it was my worst. (see my Yelp review for them). From the moment I life. This is pretty amazing since when I bought my last car at Weatherford BMW, it was my worst. (see my Yelp review for them). From the moment I arrived I was greeted warmly and placed in the hands of the great Howard Zimmerman. He took me out for a test drive and in addition to being very knowledgable about the cars I was interested in, he was a great conversationalist. He listened to what I was saying, understood and helped me understand which car I should go with (after all of my questions and list of demands). You might be surprised to know that it was the least expensive model on the lot of all I looked at that I ended up buying. There was no pressure whatsoever in any way. He treated me and the deal perhaps the same way he would had I spent another $10k or more. Impressive. AND- my lease on my current BMW was up at Weatherford, and I thought I'd have to drive it back there and see those not-so-great people. Not so. Howard took care of everything there on the spot. Even the finance guy was super-nice, didn't try to pressure me into buying anything, and answered my direct questions without hesitation. (ie. Does he make a commission on anything extra he sells?) Scott Day is the Sales Manager, and I'll have to say, runs a great business. He was very busy, but made sure to treat me with undivided attention. At the end of the purchase, Howard got into the car with me and went over EVERY switch, lever, and instructions. I couldn't believe it. THAT'S customer service. I will urge all of my friends and family to make the drive to Pleasanton if they're looking for a BMW or Mini. It's WELL WORTH the trip. I will be back! And look forward to it! Thank you! More