East Bay BMW

I wanted to take a moment to express my sincere appreciation for the exceptional assistance provided by Myriam Flores during my recent visit to East Bay BMW. As the owner of a BMW 328i, I rely on k appreciation for the exceptional assistance provided by Myriam Flores during my recent visit to East Bay BMW. As the owner of a BMW 328i, I rely on knowledgeable and supportive staff to ensure my car receives the best care possible. Myriam exceeded my expectations in every way. Her professionalism and expertise were evident from the moment I arrived. She patiently answered all my questions, provided detailed explanations about the services needed, and ensured that I was well-informed throughout the process. Her commitment to customer satisfaction is truly commendable. Furthermore, Myriam's friendly demeanor and positive attitude made my experience at East Bay BMW not only efficient but also enjoyable. It is clear that she takes great pride in her work and genuinely cares about the customers she serves. Based on my interaction with Myriam, I can confidently say that she is an invaluable asset to your dealership. Her dedication to excellence reflects positively on East Bay BMW and enhances the overall customer experience. Thank you once again for employing such a stellar professional. I look forward to continuing my relationship with East Bay BMW, knowing that I am in capable hands. Best regards, Aakash L More

I am very disappointed with East Bay BMW, first of all, they took over a month to fix my car, after picking up my car they didn't wash the car , and they scratch the rear bumper, i have called many times s they took over a month to fix my car, after picking up my car they didn't wash the car , and they scratch the rear bumper, i have called many times service advisor was horrible on returning my call or follow up with the repairs, very unprofessional, NOT recommended at all More

Michelangelo and James were great help and professional with me and my bmw. I highly recommend those two for anything regarding your bmw!!!!! with me and my bmw. I highly recommend those two for anything regarding your bmw!!!!! More

I continue to get incredible service and support from Myriam and the team at East Bay. Myriam and the team at East Bay. More

I recently had an excellent experience with the BMW service department at East Bay BMW in Pleasanton, CA, thanks to Kier Custodio, my service advisor. He was incredibly kind and attentive, ensuring I g service department at East Bay BMW in Pleasanton, CA, thanks to Kier Custodio, my service advisor. He was incredibly kind and attentive, ensuring I got a courtesy car/loaner vehicle while my car was being repaired. He also kept me updated with status checks throughout the process. Thank you, Kier! More

The service and quality of their work is great. The car was handed over in pretty good conditions and clean. The car was handed over in pretty good conditions and clean. More

The GM emphasizes customer satisfaction. The sale force is excellent. They honor prior discount commiment. The sale force is excellent. They honor prior discount commiment. More

Great customer service! Delivered service on time, as promised. Very happy customer, I will continue to service my vehicle here. Delivered service on time, as promised. Very happy customer, I will continue to service my vehicle here. More

Its a great experience at service center, and Daniel Martinez is a nice awesome person. Martinez is a nice awesome person. More

We received good service. It was fast and staff was cordial. I also like the video sent to us showing what repairs that needs to be done. It was fast and staff was cordial. I also like the video sent to us showing what repairs that needs to be done. More