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East Bay BMW

Pleasanton, CA

4.9
731 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 731 reviews

April 04, 2025

Poor customer services, both the sales person and the finance manager. They both need more trainnings. More

by kgchow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anmol and don’t remember the Finance Manager’s name
Apr 09, 2025 -

East Bay BMW responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sales Manager Matt Allen At 925-251-3805. We look forward to hearing from you soon.

April 03, 2025

No idea why but they unplugged the wires to my front and rear dashcams. In the past I've had problems with service members (not this particular location but in general) joyriding my car so just to be safe I More

by Ehhhh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service members
Apr 06, 2025 -

East Bay BMW responded

Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact our Service Manager Josh Presinal, Contact info: 925-251-7016.

March 31, 2025

It took three visits to get one thing done. First time they checked the car in only to find out they didn't have the part. Second time showed up same thing. Third time they finally got it. This More

by jerry.tidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Kumar / Willie Walker terrible on communication
Apr 05, 2025 -

East Bay BMW responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Service Manager Josh Presinal at 925-251-7016. We look forward to hearing from you soon.

March 31, 2025

Both Daniel and Wayne did an amazing job. Checking in with Wayne was easy and Daniel made sure to take care of the issues I had with my car. Thank you again guys. 10/10 More

by Germz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Wayne
Apr 05, 2025 -

East Bay BMW responded

We hope to be of service to you again in the future. Best wishes, East Bay BMW

March 31, 2025

Excellent customer service. Jeff did a great job of communicating and providing great customer service. More

by CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Killoran
Apr 05, 2025 -

East Bay BMW responded

Until the next time we meet, take care!

March 30, 2025

Great customer service They helped us a lot on our purchase of a new vehicle More

by Is
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby padilla, Steven Kong
Apr 04, 2025 -

East Bay BMW responded

Hello Is, thank you; we appreciate your feedback!

March 29, 2025

the dealership is easy to make an appointment with, fast check in check out processes, and has nice waiting areas for customers. service quality is always exceptional, customer service is perfect. has a g87 More

by eddybentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joeseph Brightenstine
Apr 04, 2025 -

East Bay BMW responded

Eddybentley, thanks for your praise and kind comments about our team.

March 29, 2025

Kier Custodio is a wonderful service advisor. He took the time to address my concerns and get my vehicle quickly fixed. He was patient and kind and even took the time to understand what the issue More

by zburney
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
Apr 04, 2025 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

March 28, 2025

Fantastic engagement, and discussion around the value and features of the car, and the discussion on the purchase price. Top Notch job by Diana and the finance team. More

by dan.mcnamara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Diaz
Mar 30, 2025 -

East Bay BMW responded

Dan.mcnamara, we really appreciate your feedback!

March 28, 2025

In particular, Anthony D'Amore provided good customer service and was very pleasant to work. So was Amit Prasad in helping to resolve an issue. More

by adeaderoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony D'Amore, Amit Prasad
Mar 30, 2025 -

East Bay BMW responded

Hello Adeaderoz, thank you; we appreciate your feedback!

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