East Bay BMW

BAD FAITH! ! Have 530e bought from East Bay. . Hybrid transmission problems. Dealer won’t acknowledge it. Bought extended warranty for $3,000 months ago prior ! Have 530e bought from East Bay. . Hybrid transmission problems. Dealer won’t acknowledge it. Bought extended warranty for $3,000 months ago prior to base warranty expiration, due to lack of repair by dealer. Was just informed BMW North America decide not to ‘activate’ the warranty due to some technicality they invoked. IMMORAL CONDUCT. THEY ARE ‘SORRY’ BUT DON’T CARE. Have bought three cars there. NEVER AGAIN. More

Excellent Customer Service as I have become accustomed to at East Bay BMW, today Bruce Wong checked me in and took good care of me and had a Uber waiting for me when we were done. Bruce was a super friendly at East Bay BMW, today Bruce Wong checked me in and took good care of me and had a Uber waiting for me when we were done. Bruce was a super friendly and made sure I understood everything that was scheduled to be done to my car and the cost associated with the services. More

Outstanding service today by Kier Custodio East Bay BMW - he met and even exceeded each promise made. I had little flexibility on my vehicle today & this weekend while having much needed repairs. Thank y he met and even exceeded each promise made. I had little flexibility on my vehicle today & this weekend while having much needed repairs. Thank you Kier !! More

My dealer Bruce Wong, was very helpful and gave me some important discounts. I am pleased. important discounts. I am pleased. More

We've worked with Everardo Diaz at East Bay BMW for more than five years. He's reliable, responsive, and trustworthy. He represents East Bay BMW exceptionally well and is a shining example of the high-quali than five years. He's reliable, responsive, and trustworthy. He represents East Bay BMW exceptionally well and is a shining example of the high-quality service they're known for. Highly recommended! 10/10 More

I’ve been coming to MINI of Pleasanton for the past 10 or so years, and the customer service has always been outstanding. Jeff Killoran has been my primary service advisor throughout that time, and he consis so years, and the customer service has always been outstanding. Jeff Killoran has been my primary service advisor throughout that time, and he consistently goes above and beyond. He takes great care of my MINI, explains everything clearly, and always walks me through my options so I feel confident in every decision. That level of care and attention is rare and deeply appreciated. When it’s time for my next MINI Cooper, I’ll absolutely be returning to MINI of Pleasanton and working with Jeff again. More

I had a great experience with the service team at East Bay BMW in Pleasanton. I especially want to recognize Everardo Diaz for his outstanding support throughout my visit. He took the time to clearly expl Bay BMW in Pleasanton. I especially want to recognize Everardo Diaz for his outstanding support throughout my visit. He took the time to clearly explain the entire service process, answered my questions patiently, and made sure my car was taken care of with attention to detail. The communication was transparent from start to finish, and I left feeling confident that my BMW was in excellent hands. I highly recommend working with Everardo and the East Bay BMW service department. More

We’ve been taking our Mini here for years and it’s always been a great experience. Recently Kier was extremely helpful in helping us with service and we are beyond thankful for his thoughtful touch. Wouldn’t been a great experience. Recently Kier was extremely helpful in helping us with service and we are beyond thankful for his thoughtful touch. Wouldn’t dream of taking our car anywhere else! More

Being going to this dealership for all of my vehicles because of the care and service I receive. Today was no exception with Kier Custodio. He was very helpful and very professional. Great guy to be work because of the care and service I receive. Today was no exception with Kier Custodio. He was very helpful and very professional. Great guy to be working with for the service needed for my car. Thanks Kier! More

Wayne is very helpful in resolving my tire pressure issue. The wait is short even though I did make an appointment issue. The wait is short even though I did make an appointment More