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East Bay BMW
Pleasanton, CA
1,080 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 25, 2026
I have been buying my BMWs and having them serviced at East Bay BMW for more than 20 years (Joe Pagano the current General Manager was a junior member of staff when I bought my first BMW back then). I bel East Bay BMW for more than 20 years (Joe Pagano the current General Manager was a junior member of staff when I bought my first BMW back then). I believe the dealership has flourished under Joe's exceptional leadership. My recent experiences having our two BMWs serviced has been with Service Advisor Kier Custodio. Kier is the consummate professional--his technical understanding of BMWs is outstanding and he goes out of his way to make his clients know they are appreciated. This is a dealership that does everything right. More
by Don
Employees Worked With
Kier Custodio, Joe Pagano
September 21, 2026
Anthony D'Amore at East Bay BMW provided an outstanding customer experience from start to finish. I have been a BMW owner for more than 30 years, and this was one of the best dealership service experiences customer experience from start to finish. I have been a BMW owner for more than 30 years, and this was one of the best dealership service experiences I have had. Anthony was professional, responsive, and proactive throughout the entire process. He kept me informed with regular updates, explained what was happening and what the next steps would be, and never made me feel like I had to chase him for answers. He even proactively arranged a loaner so I had transportation while my 2018 BMW 530e was being evaluated. Most importantly, Anthony took ownership of the issue and worked through the potential warranty coverage rather than simply focusing on the diagnostic cost. He and the team ultimately got the high-voltage hybrid battery issue completely resolved. What really stood out was the combination of communication, follow-through, and genuine customer care. The process could have been complicated and stressful, but Anthony made it straightforward and gave me confidence that the issue was being handled properly from beginning to end. I really appreciate the way Anthony treated me and my vehicle, and I would highly recommend him and East Bay BMW to any BMW owner looking for knowledgeable, professional, and customer-focused service. More
by patellom
Employees Worked With
ANTHONY D'AMORE
September 17, 2026
Ben Simpson was great from start to finish. He was responsive, detailed and friendly in all of our communications. Very good trip to Eat Bay BMW for service. He was responsive, detailed and friendly in all of our communications. Very good trip to Eat Bay BMW for service. More
by mfpyrz
Employees Worked With
Ben Simpson
September 10, 2026
The staff are very friendly, professional, knowledgeable and efficient. The wait time was minimal and felt like receiving exceptional customer service. and efficient. The wait time was minimal and felt like receiving exceptional customer service. More
by anvaziri
Employees Worked With
Bobby Padilla
September 10, 2026
Our experience at East Bay BMW was exceptional from start to finish. Alejandro provided outstanding service throughout the entire purchasing process, creating a truly welcoming and pressure-free environment. to finish. Alejandro provided outstanding service throughout the entire purchasing process, creating a truly welcoming and pressure-free environment. He was patient, knowledgeable, and committed to helping us find the perfect vehicle, ensuring we had the opportunity to test drive multiple cars and explore all our options before making a decision. What really set East Bay BMW apart was their genuine commitment to customer satisfaction. Alejandro and the entire team consistently went above and beyond our expectations, making sure we felt confident and comfortable every step of the way. The additional perks and thoughtful touches offered during the purchase process were unexpected and greatly appreciated. The transition into the finance department was seamless, and the same customer-focused, no-pressure approach continued through closing. Every member of the team demonstrated professionalism, transparency, and a sincere desire to deliver a first-class experience. Thank you to Alejandro and the entire East Bay BMW team for making this one of the best vehicle purchasing experiences we have ever had. We highly recommend East Bay BMW to anyone looking for a world-class dealership experience. More
by davidfaw1200
Employees Worked With
Alejandro Ortega Sales Amazing
