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East Bay BMW

Pleasanton, CA

4.9
746 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 746 reviews

May 21, 2024

Awesome customer service. Myriam Flores was great. I had no appointment and yet she worked her hardest to get everything done that my car needed! More

by filtechwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
May 22, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

Prompt service appointment, completed service in 2 hours, great service including knowledge of the cars and treating customers with respect More

by GJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
May 22, 2024 -

East Bay BMW responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 19, 2024

I had a great experience with the sales team while purchasing two cars in last two months! More

by Akazmi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jivan
May 21, 2024 -

East Bay BMW responded

Akazmi, we're so glad that we were able to go above and beyond your expectations!

May 17, 2024

I brought in my 2021 X5 earlier this week to get a new set of tires, have some routine maintenance done, and to have an issue looked into…The workmanship was great and our service advisor, Ben Simpson, w More

by ganzberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
May 21, 2024 -

East Bay BMW responded

If you have any further questions, please give us a call. We're always happy to help!

May 15, 2024

Kier gets the job done with great communication. He keeps you in the loop on the status of your car. More

by Damwutaday
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier, Amit Prasad
May 16, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 15, 2024

AMAZING HELP FROM ALL OF THE INDIVIDUALS I CAME INTO CONTACT WITH AT MY APPPOINTMENT.... More

by petelupetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ezequiel Henriquez
May 17, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 15, 2024

I enjoyed a very positive experience with East Bay BMW. Then Simpson addressed all of my concerns and was very informative. everyone is very professional. More

by ramellerdh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
May 17, 2024 -

East Bay BMW responded

If you have any further questions, please don't hesitate to reach out!

May 14, 2024

Beyond helpful - Keir Custodio was excellent and the staff were extremely helpful and accommodating. Service was prompt and arrangements for temporary car was excellent. More

by M. Perata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
May 16, 2024 -

East Bay BMW responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 10, 2024

Good welcoming process, the video inspection was very useful. Friendly, knowledgeable staff. Very good experience. More

by Tobypreston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kier Custodio
May 14, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

May 09, 2024

East Bay BMW has been very professional and accommodating when servicing my BMW. I bought my car as factory reconditioned. I have been happy with my purchase and fully satisfied with my service experience. More

by lairdmalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keir, Geoff Murrray, Amit Prasad
May 11, 2024 -

East Bay BMW responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

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