East Bay BMW

I worked with Myriam Flores who was the Service Advisor and was very knowledgeable and attentive. I was only here for a warranty issue but I was treated like I had just bought and new BMW. I would recommen and was very knowledgeable and attentive. I was only here for a warranty issue but I was treated like I had just bought and new BMW. I would recommend Myriam and East Bay BMW for any BMW needs. More

Bruce Wong is my Service Writer. Great service experience and great follow up at the dealership. Highly recommended. Thank you again Bruce for all your help. Great service experience and great follow up at the dealership. Highly recommended. Thank you again Bruce for all your help. More

Jivan was an exemplary sales representative. From the moment, I walked in, he was attentive, detailed, honest, and helpful. As a BMW legacy owner, Jivan provided top tier customer service. I typ From the moment, I walked in, he was attentive, detailed, honest, and helpful. As a BMW legacy owner, Jivan provided top tier customer service. I typically receive great service as EastBay BMW, but I can confidently say working with Jivan was the best experience I’ve had thus far. Great team! More

Very attentive and willing to do the best for their customers, Myriam Flores is top notch! customers, Myriam Flores is top notch! More

Great customer service from start to finish… nice, friendly and professional employees…. Triple a rating friendly and professional employees…. Triple a rating More

I highly recommend working with Myriam Flores when at Eastbay BMW. Myriam genuinely cares about the people she works with. I appreciate the care and respect Myriam demonstrates when caring for my vehicl Eastbay BMW. Myriam genuinely cares about the people she works with. I appreciate the care and respect Myriam demonstrates when caring for my vehicle needs and my hectic schedule. I trust Myriam with my BMW care and recommend her to all my friends with BMWs More

Scheduled appoitment for simple oil change for 8 am, I did not receive my car back until almost noon 12pm. I was not notified about any issues they were having with my car. It took over 1 hour to retriev did not receive my car back until almost noon 12pm. I was not notified about any issues they were having with my car. It took over 1 hour to retrieve my car after I signed my invoice and only after I went to the service manager and brought it to his attention. More

This dealership is top notch when it comes to customer service and attentiveness. The best of the best service and attentiveness. The best of the best More

The service department provides exceptional customer service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are need service in particular service advisor Maryiam Flores. She greets me as I pull up, go to her office where she clearly explains what services are needed and costs. She quickly arranges transportation and very responsive during the whole time car is serviced. More

I had to take in my 2024 BMW X5 50e to check on a couple warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. D warning lights. As much as I love my 50e, I had to leave my car at the dealership for about 10 days for a thorough checkup and SME replacement. During this time, my Customer Service Adviser, Myriam Flores was amazing! She kept me updated on the current status of my 50e repairs via texts and emails, and also set me up with a loaner car. The pickup process was also quick and seamless. Overall, I was very happy with my experience at both East Bay BMW and with Myriam Flores! More