East Bay BMW

The dreaded check engine light came on my 2020 BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose in BMW… Got an appointment scheduled with my service advisor Kier Custodio within a day and took just that morning to get the problem with a loose intercooler clamp diagnosed and fixed…back on the road! More

Always a pleasure working with Kier Custodio, my Service advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! advisor. Very friendly, gives you updates and in and out quick! Thank you Kier! More

Bruce Wong is the best! Excellent customer service! i am so happy about my experience at east bay bmw Excellent customer service! i am so happy about my experience at east bay bmw More

We found the entire staff to be great to work with – friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key friendly and professional. Our salesman, Charles Slan, showed tremendous patience with our slow decision process for our car selection. His low-key sales approach is perfect for our style. Jose Jimenez showed excellent knowledge about the car as he walked us through using its features. We appreciated his offer to answer future questions after we had a chance to drive the car. Our finance person, Michael Sutton, showed excellent knowledge of the financial forms process. He provided easy-to-understand explanations and made the signing process go smoothly. More

Excellent customer service in a world where customer service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who deli service no longer exists. Everyone from the representative on the phone to the person who checks in the vehicle to the advisor to the person who delivers the car after the service is friendly, courteous and professional. More

So far service has been good. Handles requests promptly and politely. Takes care of your vehicle. Handles requests promptly and politely. Takes care of your vehicle. More

Hot BMW iX 2 year service done. Great service. Dealer provided the loaner, too. Would recommend. Great service. Dealer provided the loaner, too. Would recommend. More

Been coming here and receiving excellent service since 1998. East Bay BMW takes care of my auto and me 1998. East Bay BMW takes care of my auto and me More

Very impressive dealership from buying the car with Sam to our first service with Myriam. They were easy to work with and the buying is very streamlined and relatively quick for buying a car. Myriam went to our first service with Myriam. They were easy to work with and the buying is very streamlined and relatively quick for buying a car. Myriam went above and beyond for our first service getting us in and out of there quickly which is appreciated. I am very happy with my BMW and will be a frequent buyer going forward. More

Jose Jimenez took good care of me explaining the tech on my BMW he went over everything was courteous and patient my BMW he went over everything was courteous and patient More