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East Bay BMW

Pleasanton, CA

4.9
747 Reviews

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 747 reviews

April 08, 2024

Very efficient. Jose was very open and communicative. I appreciate the kindness and attitudes of all staff at this location. Would recommend this dealer if looking More

by allyson.m.schmidt
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Apr 10, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 07, 2024

I had a wonderful experience while purchasing a new car at East Bay BMW. The team was able to arrange the test drive and then answer all the car related questions. My advisor, Lito was able to give ample t More

by Paresh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lito Marquez, Daryll Farillas and Allie Hernanez, Matthew Allen, Michael Sutton
Apr 09, 2024 -

East Bay BMW responded

Paresh, thanks for your praise and kind comments about our team.

April 06, 2024

Daniel and Mario in the service department were outstanding. Very helpful with trying to identify an issue with our X 7. More

by WayneR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Apr 09, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 05, 2024

Excellent customer service and no pressure. Shadd was a great help. I definitely recommend getting a car here More

by ryan.alward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadd Williams and Michael in Finace
Apr 09, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 04, 2024

Jeff k and Michaelangelo were a great help! ! Car went in for a regular oil change without an appt. Car was out in and out quicker than the estimated time More

by timjbragat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff k., michaelangelo
Apr 06, 2024 -

East Bay BMW responded

Timjbragat, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

April 03, 2024

Experienced a memorable visit where I was embraced as a valued member of their family. Minimal wait time was observed. They thoughtfully provided a loaner vehicle for my convenience, a gesture that was tru More

by devin120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flores
Apr 06, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

April 03, 2024

Kumar my serve rep is always attentive I assisting me. There was a problem after having my service done and so I took the car back and within five minutes he had it back in with the mechanics and had the More

by Leverstim
Recommend Dealer
Yes
Employees Worked With
Jonathan my
Apr 06, 2024 -

East Bay BMW responded

Leverstim, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

April 02, 2024

Professional, friendly and efficient service offered here. I am satisfied with their service, especially appreciate the live video they send to you while checking issues of your car. More

by Gim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
Apr 04, 2024 -

East Bay BMW responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2024

Quality of service and care is outstanding. They take very good care of their clients- and the client’s vehicle. More

by Kiki415.kg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
Apr 04, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 02, 2024

I love getting my BMW serviced at this location. The staffs are all so friendly and accommodating. Ben Simpson took care my BMW and made sure I was well taken care of. More

by Mybigbulley1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
Apr 04, 2024 -

East Bay BMW responded

Hello Mybigbulley1220, thank you; we appreciate your feedback!

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